Fusion360 asks for update that does not exists

[Anonymous]

I am unable to use fusion 360 on osx (not macos) because it asks for an update from the app store which is not there.

What is going on?

[innovatenate · Accepted solution]

If you go to the Help > About dialog in Fusion 360 (if you can launch it), what does the build number say?

A really quick solution may be to run the clean uninstall tool and then re-install from the Autodesk website or from the Mac Apple Store. I hope that helps!

Thanks,

[innovatenate]

If you would like to troubleshoot the issue further, could you upload a copy of your installation log file? 

It will be in:

Macintosh HD > Users > *** > Library > Logs 

Look for the log file titled autodesk.webdeploy.streamer.log.

If you could upload that to your reply, the log file may contain further information about the nature of the issue.

Thanks,

[Anonymous]

Unfortunately it refuses to be opened at all even offline so i cannot check the version. Regarding the logs the indicated folder does not exists.

I only find HD>Library>Logs and here there are no logs for fusion.

[innovatenate]

I think you may be in the wrong directory.

HD > Library > Logs

is not the same as 

HD > User > *** > Library > Logs

This solution article may help to clarify.

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/How...

Did you try doing the clean uninstall re-install?

There's an update for the MAS version of Fusion. Is there any change in the behavior?

Let me know if you have any questions.

Thanks,

[Anonymous]

I will try the clean instal (again after few months of suffering another fatal crash), but please rnote that the indicated folder for logs DOES NOT exist.

[innovatenate]

You can also hold down the SHIFT key while selecting the Go drop down menu in Finder.

http://www.mactrast.com/2016/12/show-user-library-folder-macos-sierra/

Here's a screencast that shows how to access the hidden user library folder on Mac OS.

I reviewed our system for error reports, but I did not find any that were submitted to Autodesk from your e-mail address. If you submit the customer error report, I can take a look and see what is happening.

Do you know if the computer meets the system requirements for Fusion 360? You'll want to have a minimum of 512 MB of video memory on the system.

Below is a link to a collection of solution articles that are designed to improve stability and performance. 

https://knowledge.autodesk.com/community/collection/16666

You may consider testing out some of the suggestions in this collection.

I hope that helps. If you have any questions, please let me know.

Thanks,

[Anonymous]

I repeat again the issue as it seems I was not clear enough.

I have been using fusion for years on several machine (I was in the early user/test program as well) and for a good year on this one without much problems (except one due to server going down and corrupting my client login credentials). There are no issues of machine being powerful enough.

Currently on my MBP 15 retina (maxed out in specs) when i try to start it it asks for an update form the app store, the update is not present. Therefore, fusion refuses to starts (it starts and shuts down).

There are no crash reports because it does not crash. it does not even starts.

[innovatenate]

I hear you loud and clear. You mentioned "few months of suffering another fatal crash" so I assumed that meant you were crashing in Fusion 360. That's why I mentioned the error reports. 

Unfortunately, I do not know why the MAS (Mac Apple Store) is not seeing the update but the Fusion 360 client wants to update. 

You're seeing this error message when you launch Fusion 360, right?

If you select work offline, can you then select the Diagnostic Log Files command from the Help menu?

 

If so, could you upload a copy of the ZIP file here for review? The log files would allow me to confirm which version of Fusion is installed and potentially tell me if there is another issue at play.

The easiest and fastest solution will be to go into the Applications folder in Finder and manually delete Fusion 360.app (Right click on Fusion 360.app and select Move to Trash). For good measure, you can run the Fusion clean uninstall tool I mentioned above to remove all other Fusion 360 related files from the computer. 

Last, re-download Fusion 360 from the Mac App Store. Or install it from the Autodesk website, by going to the below website and selecting Download Free Trial.

https://www.autodesk.com/products/fusion-360/overview

Your account and data is all associated with your sign-in information. It will not matter where you install from. You will gain access once the local client is up to date.

I hope that helps. Please let me know if you have any quesitons.

Thanks,