Fusion will not upload files

[jleinweber11]

The last two days I haven't been able to upload any files unless it was a f3d file. It will go to the upload page and after about an hour it will show up as failed. I've tried all different file types, previous files I've already uploaded, restarted computer/server/router and nothing has helped. Anybody else running into this issue?

[RajkumarIlanchelian]

@jleinweber11 Can you please attach 2 things for us?

1. Log Files - Go to Help -> Support and Diagnostics -> Diagnostic log files (Will generate a zip file that you can attach)
2. Would it be possible to share one of the designs that you are trying to upload? 

[jleinweber11]

Here you go. I was able to open it with fusion on another computer but not on mine.

[RajkumarIlanchelian · Accepted solution]

@jleinweber11 Apologies for the late reply. Thank you for the logs. 

We know what is happening here. You are on a machine that has build 2.0.10806 which is our August 2021 release. This is a release where there were some issues with live update. The solution is to uninstall the product and install again (or you can simply install again and it will over write it) to 2.0.13162 and then it should work fine. Please let us know if this worked. 

[jleinweber11]

Thank you, worked great