fusion 360 will not start

[Anonymous]

i downloaded fusion 360 almost 30 days ago.  I was going to do the trial however it crashes while starting up everytime.

Josh

[kate.raskauskas]

Hi @Anonymous,

I'm sorry to hear that! Can you give a little more information?

• Has Fusion 360 ever opened successfully, or have you had trouble opening it every single time?
• Have you already tried uninstalling with the clean uninstaller tool and then reinstalling?
• Does it freeze and you have to force quit, or does it bring up a crash message with a CER number? If there's a CER number, can you please let me know what the number is next time you crash?
• Do you see any error messages when you try to open Fusion 360?
• Can you please PM me your log files? You can find them here:
  • 1. Installation Log Files 
       • Windows OS: C:\Users\%USERPROFILE%\Appdata\Local\Autodesk\autodesk.webdeploy.streamer.log
       • Mac OS: Macintosh HD>Users>"LOGIN">Library>Logs>autodesk.webdeploy.streamer.log
    2. Web Services Log Files
       • Windows OS: C:\Users\%USERPROFILE%\AppData\Local\Autodesk\WebServices\Log
       • Mac OS: Macintosh HD>Users>"LOGIN">Library>Application Support>Autodesk>Web Services>Log>WebServices.log

[Anonymous]

It opened once. I did try and uninstall and reinstall. It freezes and i
have to force quit. ive tried leaving it for hours and nothing.

Attached is the log file

thanks,
Joshua Schwark

[kate.raskauskas]

Hi @Anonymous,

Thanks for the additional info! And it looks like the log file didn't come through - can you please PM it to me?