Fusion 360 personal use install fail

[Anonymous]

Hello good people, I've previously been using Fusion 360 for personal use (free licence) but the free term has expired. To renew the personal use term I was advised to do a fresh install of Fusion 360. I have tried this, but I get the 'permission denied' error below.

I'm using a Macbook pro, OS Catalina version 10.15.6 

I'm a pretty basic user without a lot of experience... please help.

Thanks in advance 🙂

[RajkumarIlanchelian]

Can you please open the log file location and attach the logs? 

Also can you try accessing the article from here and see if that helps ? - https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/Fus...

In the error dialog that you got, can you tell me what article does the link point you to? 

[Anonymous]

Hi Rajkumar,

Please see attached Log Files, I have tried the suggestions in the link you provided but have not had any success. I manually changed permissions to read/write but have not been able to complete the process in Terminal as I get 

"No such file or directory" at Step 3.

The link in the error message take me to "Resolving Installation Issues for Autodesk Fusion 360" which has not led me to a resolution.

Thank you for your help

[Anonymous]

Hi @RajkumarIlanchelian 

Have you had a chance to look at the files I shared? I still have no access to Fusion 360.

Thanks in advance

Dale

[RajkumarIlanchelian]

Sorry @Anonymous . Did not get a chance to review the logs. 

I will take a look at it now. One thing to try in the mean time would be: 

https://knowledge.autodesk.com/support/fusion-360/learn-explore/caas/sfdcarticles/sfdcarticles/How-to-do-an-automatic-Clean-Uninstall-for-Autodesk-Fusion-360.html

Install after this and let me know if that helped. 

[Anonymous]

Thanks @RajkumarIlanchelian , the uninstaller worked successfully, but after a fresh download and install I get the same error message.

[RajkumarIlanchelian]

Still looking into this and the more people that look internally we are not able to nail down a root cause. The logs clearly show this :

PermissionError: [Errno 13] Permission denied: '/Users/dalemoss1/Applications/Autodesk Fusion 360.app'

1. I assume you have administrator privileges as this user that you are logging into

2. IS there a firewall that you could disable and see if the install goes through? 

3. lately, if you can, please create a new user on the Mac and login as that user. Now install Fusion and see if it works. I know this is tedious but trying to eliminate any possibilities tied to user privileges. 

[Anonymous]

Hello @RajkumarIlanchelian!

I created a new user on my Mac and gave the new user Admin rights. By logging into my Mac as this user I have been able to download and install Fusion360 personal use successfully!

Thank you for your help, I don't know why my original Admin user was being rejected but by having a new user the download works.

Again, thank you for your help, it is very much appreciated. I hope this thread helps other who may be experiencing the same issue.

[RajkumarIlanchelian · Accepted solution]

Glad it worked. Although I am still unclear why it blocked you on the previous account. Please reach out here if you face any other issues. Thanks for working with us patiently.