fusion 360 models

[Anonymous]

hi after renew my license all models from my library are gone can you help.

Artur Raczynski

Artur_ok@poczta.fm

[paul.clauss]

Hi @Anonymous

Thanks for posting! Are you still having problems locating your files? I noticed that you tagged the message that you got them back...

If you are still having difficulties, it is possible that you accidentally created a new account (with a different email address) when you renewed your account. You can check how many users have logged into Fusion 360 by counting the number of alphanumeric IDs shown at the filepaths below:

Windows:
C:\Users\<USERNAME>\AppData\Local\Autodesk\Autodesk Fusion 360
(see screencast here)
Mac:
Mac HD\Users\<PROFILE>\Library\Application Support\Autodesk\Autodesk Fusion 360
(see screencast here)

For each Autodesk Account that has loggedinto Fusion 360 a unique directory with an alphanumeric name will exist (e.g. WFYKNG73WZSU). You can use this as a clue to determine if you may have logged into Fusion 360 with the wrong e-mail address.

Hopefully this helps! Please let me know if you have any questions.