Report issues, bugs, and or unexpected behaviors you’re seeing. Share Fusion (formerly Fusion 360) issues here and get support from the community as well as the Fusion team.
Report issues, bugs, and or unexpected behaviors you’re seeing. Share Fusion (formerly Fusion 360) issues here and get support from the community as well as the Fusion team.
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When I start the program it takes me to the web sign in prompt, but when I click on "sign-in" the browser doesn't open and the Identity manager reports a crash.
I've tried restarting Fusion and my PC, repairing/reinstalling fusion, changing my default browser to edge, and updating the AdSSO component.
The problem remained unchanged through all of this and I don't know what else to do.
@matejsazama Can you confirm if you have any other Autodesk products on your machine? There are a couple of other thing we can check on but would like to know if there are other products installed.
Update: I finally caved and factory reset my PC. Afterwards everything worked fine. I don't know if there was some errors in the registry or settings, but hey, it's fixed.
When this happens to me I just reinstall Autodesk identity manager and it usually solves the problem. Sometimes it is required to uninstall existing instance version first. This problem crops up far too often tho.
