Drawing inaccessible - New Features

[jpgX6TC9]

Hello

Two points :

1 - I can not access a drawing anymore. A blue wheel turns on the sticker. The right click is inoperative.
What to do ?

2 - The new features do not appear. I am in the last version.

I took as an example the quotation of the diameters.

Attached are two screenshots.
Thank you

Best regards

[karina.harper]

Hi @jpgX6TC9 

Can you:

share the files you are having issues with?

post your log files as a .zip?

When did this happen?

[jpgX6TC9]

Hello Karina

Here are the log files.
I work on two computers.
On both computers, I do not have the new features and the software has become quite unstable.

For the file that is inaccessible, I can not send it to you because I can not download it …

There was no special action on my work.

Cordially


iMac sous Mac Os High Sierra (2012)


Macbook Pro with Mojave




> Le 24 janv. 2019 à 23:51, Autodesk Community > a écrit :
>
>
>
> Hi jpgX6TC9,
>
> karina.harper (Autodesk Support) mentioned you in a post. Join the conversation below:
>
> Re: Drawing inaccessible - New Features <>
>
> Hi @jpgX6TC9 <>
>
> Can you:
>
> share the files <> you are having issues with?
> post your log files <> as a .zip?
>
> When did this happen?
> Reply | Accept as solution <> | Give Likes <>
>
>
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[karina.harper]

Hi @jpgX6TC9 

Thanks for the reply. I don't see the logs attached to your message - can you try again?

Also, can you try accessing the file in your hub and sharing it through there? There are instructions at the bottom of the page here.

[jpgX6TC9]

OK


I Mac (2012) with Mac Os High Sierra


Macbook Pro with Mojave



Jean Philippe

[karina.harper]

Hi @jpgX6TC9 

I still don't see those log files - can you try again?

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/How...

[jpgX6TC9]

> Le 29 janv. 2019 à 17:34, Jean Philippe a écrit :
>
> I am sorry.
> I uncompressed the files.
>
> Celui de l’Imac 2012 (High Sierra)
>
>
>
>
>
> Celui du Macbook Pro (Mojave)
>
>
>
>
>

[karina.harper]

Salut @jpgX6TC9 

S'il vous plait attacher le dossier ici - je ne vois rien dans votre poste. 

Il faut utiliser le bouton ci-dessous:

((Please attach the folder here - I don't see anything in your post.

You'll need to use the button below:))

[jpgX6TC9]

Curious

See below

Here is a download link with 2 files : https://we.tl/t-qzpGJTbRCH <>

JPG


> Début du message réexpédié :
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> Date: 29 janvier 2019 à 18:59:20 UTC+1
> À: jpg@paragliding.tech
>
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[karina.harper · Accepted solution]

Thanks for posting those - that worked. It looks like you are on version 2.0.5338 - we released an update that might fix your issue. Try updating and see if that resolves it.

Merci de les avoir posté, ca marche. Je vois que vous êtes à la version 2.0.5338 - nous avons publié une version nouvelle qui pourrait résoudre votre problème. Essayez la mise à jour et voyez si cela résout le problème.

[jpgX6TC9]

OK.

Merci

Good evening to you

[karina.harper]

@jpgX6TC9 

Did updating resolve the issue?

La mise à jour vous a-t-elle permis de résoudre le problème?

[jpgX6TC9]

Hello

I installed version 2.0.5350 after uninstalling everything.

I have access now to the drawing. Thank you.

However, the new features have not implemented as shown by the two screenshots.

E.g. : Better contextual tab highlighting in UI Preview or Diameter detection on side view for circular geometry.

It is not serious. But to see.

Have a good day


Jean Philippe