I have a document that is "still uploading" per the screenshot below. When I check the queue and look online, I don't see the document anywhere. I have also check on other computers and shows the same thing from within the app.
Issue is that it's counting against my editable documents? Any idea how to clear this?
Solved! Go to Solution.
Solved by RajkumarIlanchelian. Go to Solution.
Solved by RajkumarIlanchelian. Go to Solution.
@adamsa I am checking with our engineering team on how to dismiss this download. By any change do you work on multiple machines or is this is a lab machine where multiple accounts log in on the same machine at different times?
Rajkumar Ilanchelian
Autodesk Fusion
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@adamsa Can you also please provide log files?
1. Go into Fusion - help - Support and disgnostics
2. Service utility
3. Run the gather system info
This will generate two zip files
4. We will need the Fusiondiagnosticslogs.zip file
Rajkumar Ilanchelian
Autodesk Fusion
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@adamsa From both would be very helpful. Since we do not know which machine triggered this problem.
Rajkumar Ilanchelian
Autodesk Fusion
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Here you go. This is from my desktop where I believe the issue started from.
@adamsa The log files unfortunately did not give us enough information. Here is a way to reset the editable documents in your queue. The below steps will remove all the editable documents and you will have to start marking things editable but this will remove the stalled ones.
%APPDATA%\Autodesk\Neutron Platform\Options\<User ID>\login__ActiveDocuments
fileRajkumar Ilanchelian
Autodesk Fusion
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@adamsa That is likely that nothing else was cached locally. Now if you go online in Fusion you should see all your documents and make each one editable.
Rajkumar Ilanchelian
Autodesk Fusion
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@adamsa Thank you for confirming that this is working.
Rajkumar Ilanchelian
Autodesk Fusion
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@diablozoe The Mac equivalent would be in
/Users/Mac USER ID/Library/Application Support/Autodesk/Neutron Platform/\Options\<User ID>\login__ActiveDocuments file
Rajkumar Ilanchelian
Autodesk Fusion
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Bonjour @adamsa
Je me suis inspiré de votre méthode pour supprimer les documents éditables.
J'ai bien lancé Fusion et activé le mode hors ligne avant de refermer Fusion
Etant sous Windows 11 je n'ai pas trouvé la variable suivante : %APPDATA%\Autodesk\Neutron Platform\Options\<User ID>\login__ActiveDocuments
Je l'ai donc recherché sur le disque système et je l'ai trouvé à cette adresse : "C:\Users\<User ID>\AppData\Roaming\Autodesk\Neutron Platform\Options\VL6DM49L2SV9\login__ActiveDocuments"
Je l'ai renommé en ajoutant une lettre : "login__ActiveDocuments" est devenu "login__ActiveDocumentss"
J'ai relancé fusion la liste des projets n'était pas vide mais tous les documents étaient en lecture seule.
J'ai donc supprimé les documents à l'exception de l'un d'entre eux.
J'ai rendu ce dernier éditable et je l'ai rendu éditable.
J'ai fermé Fusion et je l'ai relancé : il était comme neuf !
Merci beaucoup vos informations précieuses.
J'espère que cela aidera d'autres personnes et qu'elles n'auront plus de soucis avec un chargement bloqué.
@christian_collins Glad the solution worked for you.
Rajkumar Ilanchelian
Autodesk Fusion
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Merci !
Problème résolu merci a toi 🙂
Perso j'ai mis en Read only tout mes projet avant de faire la manip.
Le projet que j'avais supprimé est revenu dans ma liste, j'ai pu le supprimer définitivement 🙂
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