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cant accesses my team

4 REPLIES 4
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Message 1 of 5
sebby2507
179 Views, 4 Replies

cant accesses my team

i cant do anything more then this as it wont let me, even though it knows i have a team

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4 REPLIES 4
Message 2 of 5
rangt
in reply to: sebby2507

I'm very sorry you're experiencing this.  We are looking into it now.


Tom Rang
Director of Engineering (Customer Engagement)
Product Design & Manufacturing
Autodesk, Inc.

Message 3 of 5
rangt
in reply to: sebby2507

Could you post your log files in the event the team needs them?

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/How-to-find-and-sh...

 

https://help.autodesk.com/view/fusion360/ENU/?caas=caas/sfdcarticles/sfdcarticles/How-to-manually-co...


Tom Rang
Director of Engineering (Customer Engagement)
Product Design & Manufacturing
Autodesk, Inc.

Message 4 of 5
sebby2507
in reply to: rangt

the instructions on how to manual find the logs are to confusing and i cant do it through the app as i cant access the app as what i have screenshotted blocks me

Message 5 of 5
rangt
in reply to: sebby2507

I'll check into the instructions.

 

There was another update to Fusion published overnight that is expected to solve your problem.  You can uninstall the current Fusion client from your machine and re-install.  I hope that gets you running again.

 

I apologize for all of this.  Certainly a full uninstall and re-install is not an easy or friendly solution.  We know that and appreciate your patience.  We're all working to do better.


Tom Rang
Director of Engineering (Customer Engagement)
Product Design & Manufacturing
Autodesk, Inc.

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