Cannot install Fusion 360 with HTTP Error 404

[Anonymous]

Hi,

I created an account as a design competition mentor (for FTC), I was able to download the dmg for Mac and start the installation, however, at ~14%, I got the error, HTTP 404, it seems a file cannot be found on the server. I attached the screenshot and the log file. 

2019-03-11 19:23:46,814 - MainProcess(16068) - Thread-5 - adsk.dls.streamer.process - INFO :: Extract path resolves to: /Users/langao/Library/Application Support/Autodesk/webdeploy/shared
2019-03-11 19:23:47,709 - MainProcess(16068) - Thread-5 - adsk.dls.streamer.process - INFO :: package installation complete
2019-03-11 19:23:47,711 - MainProcess(16068) - Thread-5 - adsk.dls.streamer.process - INFO :: Downloading archive from https://dl.appstreaming.autodesk.com/production/packages/d25e24b247d3adf872742c7d4fc86da489395fe2.ta... for package d25e24b247d3adf872742c7d4fc86da489395fe2
2019-03-11 19:23:47,834 - MainProcess(16068) - Thread-5 - adsk.dls.streamer.process - INFO :: Extract path resolves to: /Users/langao/Library/Application Support/Autodesk/webdeploy/shared
2019-03-11 19:23:48,155 - MainProcess(16068) - InstallDriver - adsk.dls.streamer.process - WARNING :: Exception fetching package manifests: HTTP Error 404: Not Found, url:https://dl.appstreaming.autodesk.com/production/packages/e89cca5f0073f850bb9663ce91e956289f3915a0.js...
2019-03-11 19:23:48,155 - MainProcess(16068) - Thread-1 - adsk.dls.streamer.process - INFO :: Failed to start executing tasks thread

Thanks,

Lan

[Anonymous]

Can someone please help with this.. I am having the same issue trying to install Fusion 360

[RajkumarIlanchelian · Accepted solution]

We apologize for the errors. We have since fixed the errors and restarting Fusion 360 should successfully get you the update. Please let us know if you continue seeing the problem.  

[Anonymous]

Thanks a lot! It is fixed now and I just finished installing it.

[joshbg2k]

Hello,

I am having this issue too. Not much info to add, but I did create a new account to use the trial, and then I realized I have an older account and want to use that. When I uninstalled the version using the bad account, and reinstalled with the account I want to use, I get the error.

[adrian.gersbach1]

I too am having this issue as well. 

[RajkumarIlanchelian]

We are aware of this issue and apologize for the inconvenience. We are working at this time to fix it. I will report back here when we have done so. 

[Anonymous]

[morgan5V3DZ]

Same problem for me..

Changed name on my Windows user and want to install Fusion but nah.. Getting server problem when I start the installation..

[Anonymous]

i have the same issue

Please help.

Attaching log file and error screen shot

[Anonymous]

I have this problem installing in Mac OS Mojave.

[RajkumarIlanchelian]

The install should be fixed. Please reply back here if you are still experiencing the issue. 

[Anonymous]

I'm having this issue now, can you help me please.

[RajkumarIlanchelian]

@Anonymous What error are you facing? I know the title says one thing but the discussion below branched off into others. If you are on 10.12 OS X then we have officially blocked install on that version. 

[Anonymous]

it's 404 errors and my system is 10.13.6, is it blocked as well

[RajkumarIlanchelian]

No. 10.13 is supported. Let me take a look. 

[RajkumarIlanchelian]

@Anonymous We have checked and we can successfully install on 10.13 machines. Can you please capture the error you are receiving? Does it give you a UI to access the log files? 

[Anonymous]

Here's the log file and my software in Chinese it basically means it's not sure what's stopping to install. 

[RajkumarIlanchelian]

@Anonymous We are still looking at the log files and trying to understand what is blocking you from installing. 

Requesting one more information - Can you please run this - ls -ale@ /Users/n/Applications in the terminal and report back the information that you see? 

[Anonymous]

It says command not found if i type this in ( - ls -ale@ /Users/n/Applications ). Did I put the right thing in?