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Brand new install of personal version, data panel will not connect

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Message 1 of 3
beatrixloveperry
125 Views, 2 Replies

Brand new install of personal version, data panel will not connect

Brand new to fusion, but pretty tech savvy. Installed on my macbook, waited over 30 minutes to login, fusion starts up but all options to save etc are greyed out. Realized the data panel on the side is not connecting to the internet, says "having difficulty establishing a connection. We'll keep trying" and then gives an option to work offline. If that is clicked it says "Sorry, Fusion was unable to save sufficient data for Offline mode and needs to go Online. Please make sure you have a working Internet connection to continue." Tried troubleshooting with the service utility, able to connect to everything without issue. Internet is perfectly fine and not unstable. Went to my community clubhouse and tried their internet. Same thing. When clicking on save it says "Fusion is synchronizing the data with cloud storage. Please try again in a moment." 

Next tried to uninstall with uninstaller and reinstall. Same issue.

Really frustrating start.  

2 REPLIES 2
Message 2 of 3

Can you please try the following:

1. Logout and close Fusion
2. Go to https://login.autodesk360.com/login
3. Login
4. This should ask you to create your team hub
5. Once that process is complete, can you now login to Fusion on the desktop?

John Koerner
Message 3 of 3

That worked! Thank you.

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