urlopen error EOF occurred in violation of protocol (_ssl.c:720)" ERROR

urlopen error EOF occurred in violation of protocol (_ssl.c:720)" ERROR

Anonymous
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Message 1 of 3

urlopen error EOF occurred in violation of protocol (_ssl.c:720)" ERROR

Anonymous
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Trying to install fusion 360 and this error keeps coming up.

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636 Views
2 Replies
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Message 2 of 3

tomasz.kasperek
Autodesk Support
Autodesk Support

Hi, @Anonymous

 

Causes:

Internet settings issue.

Solution:

To resolve the issue, reset the internet option to defaults (Windows):
  1. Clear the internet browser cache.
  2. Browse to Control Panel\All Control Panel Items\Internet Option.
  3. In the Advanced tab, select the Reset button to reset Internet Explorer's settings to the defaults
  4. In the Security tab, select Reset All Zones to Default level
  5. In the Content tab, select Clear SSL state
  6. Select Apply
  7. Re-test

If the above does not work please try the following.
1.  Delete the following folder: C:\Users\{user}\AppData\Local\Autodesk\webdeploy
2.  Now open up a Command Prompt by searching for the CMD command and run as an admin.

User-added image

3.  Now type this command netsh winsock reset and press enter. Restart your machine and try the installation for Fusion again.

 

Regards, 

Tomasz Kasperek
Technical Support Specialist

My Screencasts | Fusion 360 Webinars | | Troubleshooting
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Message 3 of 3

Anonymous
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Hi, I have tried the methods you suggested. However it is still showing the same error after I typed in the cmd and restarted.