unable to set up Fusion 360 for your autodesk account

unable to set up Fusion 360 for your autodesk account

Anonymous
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Message 1 of 4

unable to set up Fusion 360 for your autodesk account

Anonymous
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Unable to sign in Fusion 360 following error is happening while opening also I have tried all solutions given on Knowledge network.Please Help me here I am attached image of this error.

 

 

F 360 Problem ( Log in).pngfusion problem (Installtion).png

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Message 2 of 4

innovatenate
Autodesk Support
Autodesk Support

Is this your first login with Fusion 360 or previously was Fusion 360 working. Generally this error/warning shows up when there are network configuration issue. Is this a home network or a work network with a proxy server and/or firewalls?

 

Generally speaking the suggestions in this link are the one to follow.

https://knowledge.autodesk.com/support/a360/troubleshooting/caas/sfdcarticles/sfdcarticles/Network-C...

 

It highlights what domains and ports Fusion will need to utilize. If this is a work network, you may need to share this information with the network administrator. 

 

If you can look for application log files and attach them to your reply, we may be able to locate more specific error messages. If you can attach any log files you can find to the next reply I will be happy to look through them. 

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/How...

 

It may also be helpful to try this diagnostic procedure if you haven't done so yet. There could be a background application interferring with the network communication. 

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/Dia...

 

I hope this helps. Please let me know if you have any questions.

 

Thanks,

 

 




Nathan Chandler
Principal Specialist
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Message 3 of 4

Anonymous
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Hi,

 

You are right about it being a network issue as when we tried it on our unblocked port it worked without issue. With that in mind, we added all of the ports and domains to our firewall's whitelist but we're still getting the same error on launch. Any other advice, bearing in mind this software worked fine on our servers until recently.

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Message 4 of 4

innovatenate
Autodesk Support
Autodesk Support

Could anti-virus software be the culprit? Perhaps adding an exception for Autodesk Fusion 360 in the anti-virus software may help? 

 

Could you gather the diagnostic log files from the machine or manually collect them if necessary?

diagnostic log file.png

 

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/How...

 

The log files may contains some further clues.

 

If there is a proxy server involved, you may need to configure the network preferences in Fusion 360 for access.

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/Add...

 

I hope that helps! I look forward to your reply.

 

Thanks,

 




Nathan Chandler
Principal Specialist
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