Unable to log-in

Unable to log-in

etbadger
Observer Observer
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Message 1 of 4

Unable to log-in

etbadger
Observer
Observer

Hello,

 

I am mentoring a student robotics team, and they were advised to try Fusion 360 for part modeling.   I am trying to setup the software for evaluation and am getting stuck in a login-loop.

 

I setup an account and received a 'educational license' for Fusion 360, downloaded the software (windows 10 x64) and try to start it.   In startup it asks for my username/email, and then password.   After entering this it flashes 'educational license' in the titlebar for a moment, and then again prompts me for my username, and then password, repeating forever (or at least till I get tired).

 

I have re-downloaded.  I have changed the password.  I have tried multiple computers.   I have tried the browser-based online fusion360 in both Chrome and MS Edge with no plugins/extensions.  I get the same result every time.   

 

How is one expected to login?   

 

Thank you,

-Erik

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Message 2 of 4

RajkumarIlanchelian
Autodesk
Autodesk

@etbadger I will check in the backend to see if there are any blocking issue. I will update here. 

Rajkumar Ilanchelian
Autodesk Fusion

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Message 3 of 4

RajkumarIlanchelian
Autodesk
Autodesk

@etbadger @Can you please check now?

Rajkumar Ilanchelian
Autodesk Fusion

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Message 4 of 4

etbadger
Observer
Observer

Hello Rajkumar,

 

It appears to work for me now.  I signed in, it asked to create a 'team', and then, following that I am presented with an interface with a work-plane and menu/buttons at the top.

 

Thank you for your time,

-Erik