Unable to Access My Autodesk Account Due to Deleted Student Email

[melisa_thg]

I am experiencing an issue accessing my Autodesk account. I had a student membership linked to my student email address, but my institution has since deleted that email. Now, when I try to log in, I am prompted to receive a verification code either via my student email (which I no longer have access to) or via my phone. However, I am not receiving any verification codes on my phone either.

Since I cannot access my student email and I am not receiving the authentication code on my phone, I am completely locked out of my account. I would appreciate your assistance in recovering access. Pleeease let me know what steps I should take to verify my identity and regain access to my account. 

[ @melisa_thg  - Topic title and body has been edited to improve findability, and post moved to Installation & Licensing forum by @CGBenner]. 
[Original: Unable to Access My Adobe Account Due to Deleted Student Email]

[RajkumarIlanchelian]

@jp_watts97 You may have already but support should be getting in touch shortly. 

[cormacwmccreary]

I don't know if this thread is dead or if it's still active, but I'm unfortunately experiencing the same problem. I'm currently trying to get the account back through my school (but i doubt that will go anywhere...)

if there is any particular way of going about this, I would love to know!

Thanks!

[RajkumarIlanchelian]

@cormacwmccreary 

1. Please go to https://www.autodesk.com/support/contact-support
2. Generate a support ticket
3. You will be asked a series of steps to verify identification
4. Once confirmed you will get back access to your account 
5. IMPORTANT - Follow this article to change your email associated to Fusion (also ada pone number in there if you have not already done so. This will help with any other validations in the future. )

[sulliski]

Hello, 

I am experiencing the same issue. Support ticket number: 25834467. I would greatly appreciate support with this issue- thank you!