Please and thank you. The support chat has been no help and continues to tell me that it can't be done. By forcing 2FA on us, we lost access to everything. For some this could be costly.... Someone should be fired for this. While I can understand the efforts to secure accounts, it should be opted in by the user and no by the company. Thus avoiding things like this. I was a developer for 35 years. If we'd done something like this, we'd been in serious legal trouble. Regardless, for the rest of us, I don't want just my files, I want back into my account so I can update it and continue using it. I want to keep my ability to edit the files, the history, etc and update my current school email, etc. I don't want to lose anything or access to my account. Personally, I never agreed to 2FA. So I don't see the logic in NOT turning it off as it should have never been turned on to begin with. So disabling it would be as if it was never touched. I can easily prove it's my account...for something I never turned on to begin with. I hope there's something you can do. I just don't understand why it has to be this difficult when we didn't turn it on to begin with. We are locked out at no fault of our own. I could understand if we had turned it on..and then be a concern for user security...but we didn't. We didn't turn this on. It was done without our consent. Now we continue to go without it...and I desperately need to work on something and now I can't. Let alone access any of my files. This is so frustrating, worrisome, and seriously concerned at this point. Please help them to see and understand turning off 2FA for us has no impact in security as we never turned it on to begin with. Thus reverting back to before the change/update. At that point i'll update my info and decide if I want it back on or not. But I can't do that without access.... 😞
I appreciate all the help you're doing and thank you for being patient with us!
