Stuck in OFFLINE mode AGAIN

[jeevesme]

Well, it was a short lived victory.  F360 can connect when i use my phone hotspot but not when I use my home wifi.  My other laptop connects fusion 360 just fine on my home wifi.  Why can I not connect with this one?

I have attached the log files if anyone can help out.  This is getting really frustrating.....

[masa.minohara]

Hi Brian,

Thank you for posting and I am sorry to hear about the issue. I had a look at the diagnostic log files but unfortunately I was not able to find out why the issue is occurring. Could you try the solutions in the articles below to see if that helps?

• Clean uninstall and re-install
• Fusion 360 is stuck in offline mode

Please let me know if you have any questions.

[jeevesme]

I have tried everything at least twice.  The only thing I didn't try was the permissions thing.  I just tried that and it didn't work.

[jeevesme]

At this point, I would be willing to let someone remote in if that would help.  I've scoured the forums and Autodesk knowledge network trying everything I could find to no avail.  I am using Inventor so it isn't a do or die situation but I am teaching colleagues how to use Fusion and it is helpful to be able to show them how to do certain things.

[masa.minohara]

Hi Brian,

Thank you for the update and I am sorry to hear that the issue still persists. I'll send you a private message shortly to discuss this further.

[jeevesme]

Well, I have tried everything I read in the troubleshooting section at least twice.  I have uninstalled and reinstalled twice and still Fusion will not connect.  My laptop downstairs connects but the one I travel with will not.  Anyone else have any suggestions other than pointing at the troubleshooting section at the autodesk site?

[jeevesme · Accepted solution]

Got it fixed.  Apparently, my Autodesk folder somehow got hidden despite me unhiding it twice in the past few weeks.  I even performed an uninstall twice and it didn't fix it.  Shoutout to @masa.minohara and @James.Youmatz for the help.