Streamer.exe error during Fusion 360 installation

Streamer.exe error during Fusion 360 installation

Anonymous
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Message 1 of 99

Streamer.exe error during Fusion 360 installation

Anonymous
Not applicable

Hey,

 

I get streamer.exe error when installing Fusion 360. I tried to do all tricks i have found but nothing helps. Any ideas what is going wrong?

 

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32,304 Views
98 Replies
Replies (98)
Message 61 of 99

Anonymous
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Hello everyone,

I have the same problem with the Streamer.exe but somehow managed to install Fusion 360 anyway.

I had been using the software without any problems until the day I had to format my computer. Same Windows 7 64 bit copy was installed, but Streamer.exe doesn't work thereafter.

As much as it sounds like a ridiculous idea, I tried to install Fusion 360 in Windows Safe Mode and it was successful. The software works almost perfectly in a normal mode, but making a drawing from a design causes errors (and supposedly some other options that I've never used too). Still, in the safe mode there is no problem with it. Also installing updates requires turning to the safe mode.

I hope my solution would be helpful for other people with the issue.

Best regards,
Emilia

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Message 62 of 99

Anonymous
Not applicable

Hi Emilia,

 

Thank you for your post. I hope this will help Autodesk to solve problem. In my case there is no way that I'm using Fusion like you are doing in safe mode. I need reliable software in my business and if it can be Fusion 360 then I take some other. Autodesk support team do they best with this problem and i'm waiting is it enough for me.

 

Regards

Jari

Message 63 of 99

Anonymous
Not applicable

@svelez wrote:

OK, please try to download then open the file at this link:

https://autodesk.box.com/shared/static/xs5m0ar7fpsqmccen7i0sc8q9nk3pyo3.html

 

It should provide a form to upload the file to a location I can access.

 

Thanks,

Steven


Hello all,

 

I've come across a similar issue on my niece's laptop (I'm logged in as her at the moment).  I've uploaded the dmp file I got from her computer.  I've tried the following:

  • Run as admin
  • Extract the exe and run streamer.exe directly
  • Replace _ssl.pyd (I retrieved this from Python 3.5.3.  Python 3.6 upward didn't work).  This had the best result where it installed, however then it came up with a sign in error.  I then proceeded to install Autodesk Desktop App and signed in on that.  Ran Fusion 360, which then told me I hadn't accepted the Terms of Service.  Googling the error messages etc asks me to remove a login file that gets created, but this simply gets me back to the sign in error.
  • Run sfc /scannow
  • Virus scan/security scan by Norton Internet Security, WIndows Defender & Avast (I removed Norton before trying Avast)
  • Installed Windows 10 over the top of itself
  • Re-installed windows completely
  • Network drivers from Acer's website
  • Direct connection to the internet instead of just WiFi.

The system is an Acer Aspire ES1-533-P8Y7 15" Notebook with an Intel graphics card.

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Message 64 of 99

Anonymous
Not applicable

Hello,

 

Thank you for your post. I don't know anymore who control this problem solving... I have same laptop?!! (Acer ES1 533)

 

Regards

Jari Ollonberg

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Message 65 of 99

svelez
Alumni
Alumni

Hello JOO0001's aunt or uncle,

 

Thank you for your report of the issues experienced with the streaming install and the resolution found by patching _ssl.pyd with a version found in a more recent python.  That was definitely very clever.  Thankfully, we will be releasing an official fix to this problem later this month, and hopefully no one will have to perform any of these sorts of workarounds any more. 

 

Unfortunately we are not in any better position on the follow-up login error in fusion, and we are still trying to identify a root cause so that we can consider solutions... with little successs.

 

Your indication that logging in with the Autodesk Desktop app works and lets you proceed to another problem is an interesting one since I believe both Fusion and Autodesk Desktop use a common component to manage authentication, and our diagnostic tool for these sorts of problem appeared to demonstrate the issue as well, however, I will pass that bit on to the developers in charge of the component to see if that gives them any hints.

 

Beyond that, we know that the sign in is failing because the SSL certificate provided by the host is triggering an invalid signature error on the client during certificate validation.  However, we have collected the certificate from failing clients, and it is the same certificate provided to functioning systems everywhere else.  Currently, we are pursuing a lead that the failure might be somehow related to Intel's Platform Trust Technology and we need to get hardware that supports this in order to validate.  Incidentally, can you confirm or deny that Platform Trust Technology is present and enabled on the system in question?

 

 Steven

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Message 66 of 99

Anonymous
Not applicable
Hi Steven,

It's her uncle here. There is a trust platform module installed and enabled in bios. I've tried disabling it and then installing fusion 360 but getting the same error.

The model of the laptop is an Acer Aspire ES1-533-P8Y7
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Message 67 of 99

svelez
Alumni
Alumni

OK,


Thank you for the report.  We will have to consider other possible causes (FYI, the TPM-enabled system we got here did not demonstrate the problem).

 

For clarity, did you apply your patch to get the installer working and continue to fail on Fusion login, or did the install failure prevent you from proceeding?

 

Thanks,

Steven

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Message 68 of 99

Anonymous
Not applicable
When extracting the files and replacing the _ssl.pyd to allow for installation to succeed, upon running the software there is no login option presented.

Then, when installing the Autodesk desktop application to get around that issue, upon launching the application it says the terms of service hasn't been agreed to. The terms do not get displayed at all.
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Message 69 of 99

Anonymous
Not applicable

HI everyone,

 

get the same error streamer.exe not working on my Windows 10 acer laptop. Installation works fine on other desktop computer with Windows 7.

 

Markus

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Message 70 of 99

Anonymous
Not applicable

Hi Steven,

 

I think there is 3 Acer laptop now with the same problem. Or is there more errors with some other laptops?

 

Jari

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Message 71 of 99

Anonymous
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chuwi lapbook 14.1 here 😞

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Message 72 of 99

Anonymous
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By the way, I got fusion installed easily on my acer laptop on a virtual machine, but it s not usable because of the slow graphic performance.

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Message 73 of 99

svelez
Alumni
Alumni
Hello Jari,

I cannot say for certain whether ALL users experiencing this problem have been using Acer laptops since I don’t know if that information has been collected for every incident of this issue. However, it is interesting that we do seem to have at least the beginnings of pattern. I mentioned this to my manager today, and it was proposed that we ask our QA team to acquire a similar system to see if we can reproduce the issue, but we haven’t proceeded that far down that possibility yet.

It would be a stronger case if Markus could identify whether or not he has the same model as you and JOO001.

To be honest, I am not sure why a particular brand of hardware would be more likely to exhibit this problem than another… particularly since JOO001’s machine has been re-installed and re-initialized as part of trouble shooting. Am I correct in remembering that one of our support team members asked you to try the same?

On the other hand, at this point anything seems possible. If we can reproduce this locally, we certainly have a lot more tools and techniques we can apply to analyzing the problem.

Steven
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Message 74 of 99

Anonymous
Not applicable

I do have a Acer Spin 1 SP113-31-P0ZN 2in1 Touch Notebook Quad Core N4200 Full HD Windows 10

 

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Message 75 of 99

svelez
Alumni
Alumni
Thank you for that information.

So, there does appear to be some difference in hardware.

So far, it seems that the majority of reporters indicate that they are having the issue on Windows 10…. which doesn’t seem odd since I think that can probably be safely assumed to be the mainstream windows platform right now, but since there are at least two different versions (The original and the anniversary update, not including Windows Insider builds of various types… I am assuming no one is a windows insider) can we identify the build being used?

Maybe that plus some hardware detail is the common thread.
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Message 76 of 99

Anonymous
Not applicable

Hi Steven,

 

Yes, I did re-installing to Win10. Lot of work for nothing. I also did lot of updates to my Acer laptop. BIOS, Intel chip, vga-drivers, dual-band driver..etc. but nothing helps. I'm not Insider.

 

Regards

Jari

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Message 77 of 99

Anonymous
Not applicable
If there's a specific hardware reporting tool you would like us to use please tell us and I'll get a report sent to you of all the specs.
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Message 78 of 99

Anonymous
Not applicable

Microsoft Windows 10 Home
Version    10.0.14393 Build 14393

 

how can I upload the complete system information file?

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Message 79 of 99

Zabutom
Community Visitor
Community Visitor

Hi!

Same problem here. Acer Aspire ES13 with win**** 10 pro.

Fusion works fine with my macbook pro A1502

I'll try it with my desktop system but first i need to reinstal W8.1 as currently it is x86.

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Message 80 of 99

Anonymous
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Hi all,

 

Maybe our installation problem is too small for Autodesk? My problem is 100%. I use Fusion on my desktop and I want to use it on my laptop too.

 

Jari

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