Save, Save as, export, and auto-save on cancel not functioning

[Anonymous]

I lost all of my work 😞 I've read a few posts where people came across similar issues, but for whatever reason the solutions that they were given are not working for me. Checked my preferences (Auto Version on Close is unchecked), still won't save on cancelation of the program. 

I also noticed that my account is "expired", I've got an educational account so that should not be the case, nor should it affect my ability to save a project. That being said, I did log back into my Autodesk account and my registration is still being processed. 

Anyone have any advice? How can I trouble shoot the saving, and if my account standing has any affect on that. 

[saito.kh]

Hi @Anonymous ,

Thank you for posting and welcome to the community!

Sorry to hear that is happening.  At this time I suppose this could happen because of the "expired" issue.  Can you please follow the steps in this support article if you have not tried?

Also, if there are any error messages when you tried to save/save as/export, can you post the screenshot of the message?

Please keep me updated!

If you have any questions, please let me know.

Thanks.