"Cannot switch to online mode"

[Anonymous]

I am getting the following(see the attached screenshots) errors while launching Fusion 360.I tried clean uninstall and reinstall and all other general solutions given on the forum and nothing is working. Please help me with this at the earliest.

[daniel_lyall]

A few things to try.

Clear cache.

Have this forum up and running with you signed in before you start fusion.

Make sure you are signed in on the screencast app or uninstall it.

If you have Autodesk desktop connecter and or app make sure you are signed in.

Off the top of my head I can not remember what I did to fix it when I had this problem I think I did a clean uninstall

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/How...

[Rushikesh.kadam]

@Anonymous can you try the below steps.

1. Close Fusion360.
2. Delete files mentioned below and then try to login Fusion.

Windows

%APPDATA%\Autodesk\Neutron Platform\Options\NMachineSpecificOptions.xml

%APPPDATA%\autodesk\Neutron Platform\Options\<O2ID>\NGlobalOptions.xml

%TEMP%\autodesk\BrowserCache 

%LOCALAPPDATA%\Autodesk\Web Services\Loginstate.xml

%LOCALAPPDATA %\Autodesk\Web Services \Autodesk Fusion 360\<Build ID>\WebServicesCache.xml

%LOCALAPPDATA%\Autodesk\Autodesk Fusion 360\<O2ID>\NsCloudBrowserCache_myhub.dat

%LOCALAPPDATA%\Autodesk\Autodesk Fusion 360\<O2ID>\ NsCloudBrowserCache_autodesk****.dat

% LOCALAPPDATA %\Autodesk\Autodesk Fusion 360\<O2ID>\P.Login\jobs.json.lck

% LOCALAPPDATA %\Autodesk\Autodesk Fusion 360\<O2ID>\P.Login\jobs.json

% LOCALAPPDATA %\Autodesk\Autodesk Fusion 360\<O2ID>\W.Login\Q

% LOCALAPPDATA %\Autodesk\Autodesk Fusion 360\<O2ID>\W.Login\UploadQueuedFileList.xml

MacOS

~Library/Application Support/Autodesk/Neutron Platform/Options/NMachineSpecificOptions.xml

~Library/Application Support/Autodesk/Neutron Platform/Options/<O2ID>/NGlobalOptions.xml

$TMPDIR/Autodesk BrowserCache

~Library/Application Support/Autodesk/Web Services/Loginstate.xml

~Library/Application Support/Autodesk/Web Services/ Autodesk Fusion 360/<Build ID>/WebServicesCache.xml

~Library/Application Support/Autodesk/Autodesk Fusion 360/<O2ID>/NsCloudBrowserCache_myhub.dat

~Library/Application Support/Autodesk/Autodesk Fusion 360/<O2ID>/NsCloudBrowserCache_autodesk****.dat

~Library/Application Support/Autodesk/Autodesk Fusion 360/<O2ID>/P.Login/jobs.json.lck

~Library/Application Support/Autodesk/Autodesk Fusion 360/<O2ID>/P.Login/jobs.json

~Library/Application Support/Autodesk/Autodesk Fusion 360/<O2ID>/W.Login/Q

~Library/Application Support/Autodesk/Autodesk Fusion 360/<O2ID>/W.Login/UploadQueuedFileList.xml

Hope it helps.

Regards,