program does not load fully

program does not load fully

dinkydi63
Enthusiast Enthusiast
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Message 1 of 3

program does not load fully

dinkydi63
Enthusiast
Enthusiast

When I try and load a sketch from the Data Panel it does not seem to load completely, the blue circlr keeps revolving in the data panel. Previously it would stop when completely loaded. modifying a drawing then saving it, is also a problem it retains the previous version and discard changes. What to do?

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198 Views
2 Replies
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Message 2 of 3

mohammed.aliTDPXK
Autodesk
Autodesk

Hello @dinkydi63 ,

 

Sorry for the trouble you are facing. 
Can you please collect log files for the issue you are facing and attach here?

 

Open Fusion fresh--> Repeat the issue you are facing--> Go to Help->Support and diagnostics-->Log files--> show in finder/folder appears -->copy from the location and paste the files here.

Thanks!

 

 




Mohammed Adam Ali
Sr. SW Eng. Test
Quality Assurance
Autodesk, Inc.


Message 3 of 3

dinkydi63
Enthusiast
Enthusiast
Hi Mohammed,

Thank you for your response, I must admit I am not very clever with
computers so I apologise for the delay in responding to you, as I had some
difficulty in getting the info!!
Anyway, I hope what I have attached is what you requested and you can
decipher then problem.

Thank you and regards

George
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