Problems with Support and Learning ... User Progress

[Anonymous]

I have been using the Adoption Portal. I used to be able to track my progress and everything seemed to be fine.

However, since a few days ago whenever I go to Profile -> My Progress  this is the screen I get.  And yes, I am the application owner.

 There is no way to track the Progres. 

Is there something with my account or is it a BUG in the system.

Thanks,

Isaac

[Anonymous]

I noticed that once I open a subject set that I have viewed it does show the progress bar. However, If at any time when a video finishes and you click on the right arrow on the window below the video (to show progress) it takes me back to the error screen I posted and I cannot return to the previous viewed video.  I have to go to the Support & Learning tab and find the video set that I was watching.

[Jamie.Scherer]

@Anonymous Thanks for letting us know, I'll look into this today, and I think as you mentioned there is a bug in the sequence that you mentioned.  If you go directly to this URL http://f360ap.autodesk.com/user_progress are you able to view your progress?

We'll look into the error you received.

Thanks for using the portal and sharing your experience!

Jamie

[Anonymous]

Hi @Jamie.Scherer,

As you suggested, I went to the URL.  I get the same error message.

Isaac

[Jamie.Scherer · Accepted solution]

@Anonymous the issue should be resolved now, please test that link again and let me know if you have any issues!

Thanks for the patience!

Jamie

[Anonymous]

@Jamie.Scherer,

Thanks, the BUG is fixed!

Thanks for your prompt help in fixing this issue.

After having owned a software and engineering company for over 25 years I know what it takes to provide quality tech support and maintain software QC/QA.

I can only say that your (Autodesk) support is SUPERV!!! 

Thanks again,

Isaac

[Anonymous]

@Jamie.Scherer,

Hi,

The interesting issue is that all my previous history is gone!

The only Progress bar results shown are the ones from Yesterday's session (with my son )

No big deal! However, being on the cloud we need to be sure that data links do not get corrupted.

Thanks,

Isaac