Inconsistent Cloud Libraries

[Anonymous]

I work with a high school robotics team and we use a cloud library to keep tools up to date between members of our cad team. However we are having major issues with the cloud library not being updated for several members (at one time people have libraries that look like they used to at various times in the past and do not reflect the current inventory). Is there a way to force fusion to check for updates to the cloud library or is there a different issue at play?

[masa.minohara]

Hi @Anonymous ,

Thank you for posting in the forum! Could you try the following steps to see if that makes a difference?

1. Open [ Assets ] > [ CAMTools ] in the Data Panel of Fusion 360 on the computer that you created the library on.

 

2. Hit Refresh and make sure the libraries are synced

3.  Open [ Assets ] > [ CAMTools ] on the computer that is not showing those libraries

4. Hit Refresh button and check if missing libraries show up

5. Check if all the libraries show up in CAM workspace

Please let me know if that works.

[Anonymous]

This did not resolve our problems.

[masa.minohara]

Hi @Anonymous ,

Thank you for your response, and I am sorry to hear that the issue still persists. 

I need a few more pieces of information to narrow down what the cause of the problem is-

• Are you using Desktop Connector when uploading tool libraries?
• Are those users with the sync issue opening the Fusion Team hub? If they are looking at their personal hub, could you ask them to switch to Team hub?

• In the Data Panel, what are those users seeing? Older versions of tool libraries, or tool libraries are just missing?
• Are they seeing the same libraries in the Data Panel and the actual tool libraries in CAM workspace?

[Anonymous]

All members are working out of the team hub. All changes to the tool library are currently made by clicking the "tool library" button in the cam workspace. We are open to utilizing Desktop Connector and keeping a server-based central tool library if that is what is required but I feel the way we have been doing it should work.

[masa.minohara]

Hi @Anonymous ,

That should work without using Desktop Connector. What are they seeing in the  [ Assets ] > [ CAMTools ] in the Data Panel ?

[pts211]

@masa.minohara 

I work with @Anonymous, replying to give some more details and evidence.

Attached are two screenshots, one from one of our desktops, the current user is Emma on that one. It is the "correct" tool library at this point. The other screenshot, current user Paul, is from my laptop. This library is inconsistent and is showing old tool data, what I believe to be from over a month ago.

From what I can tell tool libraries are syncing okay most of the time. I just checked on three different computers other than the two mentioned (so 5 total). Of those one of which was signed in as a user other than myself. So of the 4 computers I've checked this morning the only one not correct is my laptop. @Anonymous's computer is also failing to sync, so the issue appears to be isolated to our two devices.

It seems as though they got out of sync with the cloud and now won't pull the latest data down from the cloud and overwrite the local data, maybe because of merge conflicts? 

I've tried to resolve by clearing the local cache - "Support and Diagnostics" -> "Clear cache data" with no success. I've also tried uninstalling and reinstalling Fusion on the laptop but not had success with that either. Are there some local data files not cleared by the clear cache or uninstall that I can remove to force it to re-download from the cloud?

[masa.minohara]

Hi @pts211 ,

Thank you for the screenshots and the details of the issue.

Honestly I'm not sure what might be causing the issue at this point so I'll need to check with the CAM team, and I'll circle back here as soon as I have more information to share. I apologize for the inconvenience.

In the meantime, would you mind disabling cloud libraries in the Preferences menu and close Fusion, and then open Fusion again and enable cloud libraries to see if that makes a difference?

Also, could you collect the diagnostic log files from the computer that is not syncing and attach them here?

[pts211]

Disabling, restarting fusion, then re-enabling cloud libraries did not seem to have any impact.

I've attached the log file export.

[masa.minohara]

Hi @pts211,

Thank you for sharing the log files! Would you mind following the steps below to see if that helps to get the latest state of the tool library?

1) Shut down Fusion
2) Go into the directory where the local cache data is stored:

Windows: %localappdata%\Autodesk\Autodesk Fusion 360\<Alphanumeric user ID>\W.login\M

Mac: ~/Library/Application Support/Autodesk/Autodesk Fusion 360/<Alphanumeric user ID>/W.login/M
3) Delete the contents of that directory -- or just rename "M" to something else to save it off to the side.
4) Restart Fusion

[pts211]

@masa.minohara - That finally did it! Renaming the "M" directory resulted in it re-loading the library from the cloud, everything is up to date on it now. 

I also discovered a few users have the same tool syncing issue on at least one or more of our computers in the shop. It seems to always be a user specific issue, which now makes sense seeing how the cache files are stored. Let me know if you need more logs/details. It doesn't seem to be a constant problem but I'm hoping this is a bug you guys can get rid of in the near future. 

Thank you for your help, much appreciated. 

Paul

[chris.r.schroeder]

We are seeing this same issue.  We first observed it updating a tool in the cloud database on one machine and not seeing that on another machine operating at the same time.  I'm not sure if it resolves after restating fusion on those two computers/users yet.

We also see it on a single machine in the image below you can see that we have added a folder which is present in the data panel.  This  folder was added from the teams web interface.  However it is not viable in the tool management window.  At the same time in the tool management window we have added a new Library which also does not show up data panel.  We have synced several times.