Impossible to save / upload my CAD model

[StephaneCorduan1456]

Hi, 

I can't save my model (no progress of the job status)

 

I try many options :

1) I've removed all the files on the queue with the command 

Fusion.CancelUploads

2) I did a reset of fusion360 through the Fusion 360 Service Utility

 

3) I made a clean uninstall using the Fusion360 cleaner.exe and re-install Fusion360

I do have access to the "cloud" by downloading old cad models ..... I'm working online 

The network diagnostic is ok 

Release 

 

Any idea ?????? 

[RajkumarIlanchelian · Accepted solution]

@StephaneCorduan1456 Can you please attach the log files?

[StephaneCorduan1456]

Please find the Diagnostic Log File.

Thank in advance for your support.

[nahid_mustafali]

did u find any solution ?

[RajkumarIlanchelian]

@nahid_mustafali What issues are you having? Can you describe the problem and also attach log files please? 

[nahid_mustafali]

there are some project files i tried to save couple days ago ,and as seen from attached screenshot it keeps uploading ,i tried to delete them but no luck there

[nahid_mustafali]

check the attached screenshot please

[RajkumarIlanchelian]

@nahid_mustafali Can you please follow this article? 

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Files-stuck-in-Edi...

[nahid_mustafali]

i did , but something is missing ,it does not show \Options\<user ID> login_ActiveDocuments file ,check the attached screenshot,thanks