Impossible to login with Fusion 360 Android app and 2-factor authentication

[Anonymous]

Hi,

   I'm just trying to log in my account with my Android Fusion 360 app (OnePlus 6 phone, Android 9), but when the app asks for the 2-factor code, every time that I switch to Google Authenticator app to get a code, the Fusion 360 app resets the just inserted login data (email & password), restarting the process.

   My phone has enough RAM to fully manage the app (8 GB), then the reset appears to be a forced restriction in the app.

   Is it possible to solve this without disabling 2-factor login?

Regards,

Michele

[yatendra.singh]

Hi  michele.dalcorso,

Apologies for the inconvenience you are facing in login with 2-factor authentication.

We acknowledge the issue, and were able to reproduce it at our end, we are investigating on this and assure to get the fix out very soon. We will communicate to you once we have the fix live. 

Thanks a lot in advance for your patience!

Regards,

Yatendra

[yatendra.singh · Accepted solution]

Hi  michele.dalcorso,

We have released the Fusion 360 app update v2.3.6, request you to please take the update and try it out, and let us know your feedback for login with 2-factor authentication.

Thanks!

Regards,

Yatendra

[Anonymous · Accepted solution]

Dear Yatendra,

   I've just updated the app on my phone and I can confirm that the 2-factor login is now working fine.

Thank you!

Michele

[Shan-d-man]

I had the same issue yesterday. Every time you switch to get your second factor then switch back, the app goes back to the logon page and you have to click logon and start the process again. It is completely unusable. This is easy to test folks. Please fix it and ensure it does not regress. In the meantime, how can I disable two factor so I can use the mobile app?