I am being double charged for 2 subscriptions

[smc.collins1977]

I am trying to get a issue resolved where I have been getting DOUBLE BILLED since MAY of 2024, every month I am now being billed for a Fusion legacy subscription and a fusion subscription. 

Who do I contact to resolve this. 

@smc.collins1977 -this post has been edited due to Community Rules & Etiquette violation.

[smc.collins1977]

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@RajkumarIlanchelian wrote:

@smc.collins1977 I will work on my side to get this resolved for you as soon as possible. 

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Hello Sean,

Good day to you.

I am so sorry, we are unable to proceed with a refund for the entire six-month period as initially requested. As checking our usage report indicates that the products have been actively used over the past six months. If the product has been not used we could processed with the refund request, unfortunately we are unable to proceed with the refund.

Please find the usage report for the reference. 

As there is no action can be taken from our end, I am proceeding to close the case.

Thank you for contacting Autodesk. Have a great day ahead !!

I only have 1 login, there's no way for me to not log into the same subscription 2x. Again just credit my account 

[smc.collins1977]

I don't know why Rosie keeps sending me PM's about European data privacy laws. I don't live in Europe, Autodesk is not located in Europe and European laws have ZERO jurisdictional authority over USA based companies. That aside, here is the ridiculous response I received today. 

I'd like to point out that this issue is very easily corrected, it's just that management at Autodesk obviously REFUSES to do the right thing in this circumstance and many others. When you finally realize your customers actually own your business the damage will be to severe and far to bad to recover from. 

Hello Sean,

Good day to you.

We truly understand your dissatisfaction regarding the refund request.

We regret to inform you that since the products have been actively used over the past six months we were unable to process the refund as it falls outside our policy guidelines. Unfortunately, this is a system limitation, and we do not have the capability to override these restrictions.

We apologize for any inconvenience this may cause and appreciate your understanding in this matter.

As there is no action can be taken from our end, I am proceeding to close the case.

Thank you for contacting Autodesk. 

[RajkumarIlanchelian]

@smc.collins1977 Almost there. Please give us a few more hours before we can address this for you. 

[RajkumarIlanchelian · Accepted solution]

@smc.collins1977 We have processed the refund from our side. Please let us know once you see the credit on your side. Our apologies for this experience but the core of the problem seems to be that a second purchase was made 9may be accidentally ) but that triggered this. 

[smc.collins1977]

Thank you for stepping up and taking care of this. However in light of this situation, I STRONGLY RECOMMEND you go through your CS department and clean house. You can apply the credit to my account I do not belive the card the account was billed to is currently active still. 

thank you for attending to the issue that apparently your dedicated customer service team could not. 

Sean