HELP!!! Fusion 360 screen glitch

[Anonymous]

Hi 

I have been using fusion 360 for months now with no problem, but today it stopped working properly. I can't access any of my projects and the Fusion 360 logo is stuck on the page. Attached is an image showing the problem.

Thanks Hamish 

[ryan.bales]

Hi @Anonymous,

This is most likely your graphics drivers. I highly recommend updating them, you can open Graphics Diagnostics in Fusion and clicking the button to check for updates.

[Anonymous]

Hi 

I tried updating my graphics driver but it says they are already up to date.

thanks 

Hamish

[ryan.bales]

Can you upload a photo of your graphics diagnostics?

[Anonymous]

I've got the same problem on two different computers, have posted here with no response yet.  I checked on my graphics drivers, they were up to date, so I rolled them back to earlier versions, did not help.  Intel integrated graphics in both cases.

[ryan.bales]

@Anonymous

Can you try switching between DX9 and DX11 in the preferences? 

[Anonymous]

Thanks for the response here and in my own thread.

Looked in preferences, found Graphics driver setting to be auto-select.

Set to DirectX 9, restarted, launched Fusion, same result.

Set to DirectX 11, restarted, launched Fusion, same result.

[Anonymous]

I have the same problem, I unistall it and re-install but it doesn´t work

[ryan.bales]

@Anonymous, Are you on Windows 10?

[Anonymous]

Yes, I have Windows 10, this is the status of my Graphycs Diagnostic, I´ve just check for GPU driver update and actualice them 

[Anonymous]

Here's a photo of my graphics diagnostic

[ryan.bales]

Hi @Anonymous, @Anonymous, @Anonymous

Can you send the following information and answer the questions:

• System NFO file
• Are you using external monitors?
• What is your display scaling and resolution set to?

From the photos and information i've seen the drivers seem to be quite old. For the intel drivers i would go here:

https://downloadcenter.intel.com/product/80939/Graphics-Drivers

For the Nvidia Drivers go here:

http://www.nvidia.com/Download/Scan.aspx?lang=en-us

It would also be helpful for a screenshot of the update history of the updates installed during the time that the issue started(or right before).