Getting Errno 13 Message When Installing

Getting Errno 13 Message When Installing

cullenye2005
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Message 1 of 13

Getting Errno 13 Message When Installing

cullenye2005
Explorer
Explorer

I keep getting the Errno 13 message even after I've followed the steps to reset my computer, check directory permissions, and turn off my antivirus. Can someone help me?

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12 Replies
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Message 2 of 13

jhackney1972
Consultant
Consultant

Have you taken a look at this webpage?

John Hackney, Retired
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Message 3 of 13

cullenye2005
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Explorer

Yes. I've already tried what's written on the website and it still doesn't work

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Message 4 of 13

jhackney1972
Consultant
Consultant

I would suggest you attach your autodesk.webdeploy.streamer.log file.  In it you will identify the folder where the permissions are lacking.  If you need help securing this log file, take a look at this webpage.

John Hackney, Retired
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Message 5 of 13

cullenye2005
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Explorer

Thank you for the reply! I've attached my log file

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Message 6 of 13

jhackney1972
Consultant
Consultant

Looked at your log file and this is the first permission error location.  I am guessing that your computer operating system in MacOS as this folder does not exist on a Windows operating system.  I do not know much about how to change permissions on a MacOS so I will not be much help.  One thing I would try first is to give the user "icydemon" full adminstrator rights.  Good luck.

 

Permissions.png

John Hackney, Retired
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Message 7 of 13

cullenye2005
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Explorer

I'm kind of confused though as when I follow the folder path, it seems that Autodesk Fusion 360.app does not exist.

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Message 8 of 13

jhackney1972
Consultant
Consultant

That is correct, the folder lacks the permissions needed for the file to be written to it.  Later on in the log file it mentions it could not find the file Autodesk Fusion 360.app to use and then remove it.

John Hackney, Retired
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Message 9 of 13

cullenye2005
Explorer
Explorer

So currently, I just set the permissions for the Application's folder such that anything can read or write in it and it still seems to not be working. Is there a way to have the file appear?

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Message 10 of 13

jhackney1972
Consultant
Consultant
Accepted solution

Now that you say anything can be written to the folder, what have your done to say "it is not working"?  Have your run the installation program again?  If the installation application runs correctly, the file is written, used and removed during the process.  I was just guess you are on a Mac, if I were executing the installer, I would right click on the program and choose "Run as Administrator" but I do not know the equivalent on the Mac.

 

Rund as.png

John Hackney, Retired
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Message 11 of 13

cullenye2005
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Explorer

HOLY JESUS I FIXED IT. Thank you so much! It turns out that I had to set the permissions for a general administrator account instead of just my current profile.

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Message 12 of 13

jhackney1972
Consultant
Consultant

Congratulations!  For my own learning, ARE YOU ON A MAC?  You have never told me for sure.

John Hackney, Retired
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Message 13 of 13

cullenye2005
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Explorer

Oh sorry about not addressing that question. Yes, I am on a MAC

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