Fusion stopped working since Friday September 20th.

[Anonymous]

Since last Friday 20th, Fusion stopped working. I get the message "There was an error while logging in to Fusion 360".

I've uninstalled and installed 3 times, following all the steps from the solution your website provides. I have had Fusion installed for a while, and never had any problems. Also I've logged in my Autodesk account and can't find all my files. I hope they haven't disappeared. Please help!

Thanks

[gmelantoni]

There was a planned downtime for the identity service that controls log in on the 20th. I wonder if you still have the issue.

There's a new update today, so it's a good time to check and also update.

[Anonymous]

Hi, thanks for the response. I uninstalled twice yesterday, ran the cleaner and then reinstalled it. I'm still getting the login error.

[denniehinsch]

Same here. After the update was done and I restarted today the same error message appeared. I tried all of the troubleshooting-guides, but nothing helps.

[gmelantoni]

Besides the planned downtime from the 20th, there was no update until Sep 23rd. And there's already a hotfix for it. Are you still having issues?

Any information about your system? OS and version?

[Anonymous]

I tried working with the software yesterday and yes it finally did open.

Thanks a lot for the help!