Fusion 360 installation on Mac: 404 error

Anonymous · ‎01-22-2020

Trying to install Fusion 360 on my Mac. I am presented with the F360 splash screen and almost instantly shown the error pop-up window saying there has been an HTTP 404 error.

Here is a snippet from the log:

2020-01-22 22:46:36,092 - MainProcess(23290) - InstallDriver - adsk.dls.streamer.process - ERROR :: Exception during processing:
Traceback (most recent call last):
  File "/Users/svc_p_bi/Desktop/Jenkins/workspace/ion_client-delivery_hotfix_20-01/Core/Neutron/Installer/Streamer/src/adsk/dls/streamer/netlib.py", line 140, in __init__
  File "/Users/svc_p_bi/Desktop/Jenkins/3P/PYTHON/3.7.3/MAC64/Frameworks/Release/Python.framework/Versions/3.7/lib/python3.7/urllib/request.py", line 531, in open
  File "/Users/svc_p_bi/Desktop/Jenkins/3P/PYTHON/3.7.3/MAC64/Frameworks/Release/Python.framework/Versions/3.7/lib/python3.7/urllib/request.py", line 641, in http_response
  File "/Users/svc_p_bi/Desktop/Jenkins/3P/PYTHON/3.7.3/MAC64/Frameworks/Release/Python.framework/Versions/3.7/lib/python3.7/urllib/request.py", line 563, in error
  File "/Users/svc_p_bi/Desktop/Jenkins/3P/PYTHON/3.7.3/MAC64/Frameworks/Release/Python.framework/Versions/3.7/lib/python3.7/urllib/request.py", line 503, in _call_chain
  File "/Users/svc_p_bi/Desktop/Jenkins/3P/PYTHON/3.7.3/MAC64/Frameworks/Release/Python.framework/Versions/3.7/lib/python3.7/urllib/request.py", line 755, in http_error_302
  File "/Users/svc_p_bi/Desktop/Jenkins/3P/PYTHON/3.7.3/MAC64/Frameworks/Release/Python.framework/Versions/3.7/lib/python3.7/urllib/request.py", line 531, in open
  File "/Users/svc_p_bi/Desktop/Jenkins/3P/PYTHON/3.7.3/MAC64/Frameworks/Release/Python.framework/Versions/3.7/lib/python3.7/urllib/request.py", line 641, in http_response
  File "/Users/svc_p_bi/Desktop/Jenkins/3P/PYTHON/3.7.3/MAC64/Frameworks/Release/Python.framework/Versions/3.7/lib/python3.7/urllib/request.py", line 563, in error
  File "/Users/svc_p_bi/Desktop/Jenkins/3P/PYTHON/3.7.3/MAC64/Frameworks/Release/Python.framework/Versions/3.7/lib/python3.7/urllib/request.py", line 503, in _call_chain
  File "/Users/svc_p_bi/Desktop/Jenkins/3P/PYTHON/3.7.3/MAC64/Frameworks/Release/Python.framework/Versions/3.7/lib/python3.7/urllib/request.py", line 755, in http_error_302
  File "/Users/svc_p_bi/Desktop/Jenkins/3P/PYTHON/3.7.3/MAC64/Frameworks/Release/Python.framework/Versions/3.7/lib/python3.7/urllib/request.py", line 531, in open
  File "/Users/svc_p_bi/Desktop/Jenkins/3P/PYTHON/3.7.3/MAC64/Frameworks/Release/Python.framework/Versions/3.7/lib/python3.7/urllib/request.py", line 641, in http_response
  File "/Users/svc_p_bi/Desktop/Jenkins/3P/PYTHON/3.7.3/MAC64/Frameworks/Release/Python.framework/Versions/3.7/lib/python3.7/urllib/request.py", line 563, in error
  File "/Users/svc_p_bi/Desktop/Jenkins/3P/PYTHON/3.7.3/MAC64/Frameworks/Release/Python.framework/Versions/3.7/lib/python3.7/urllib/request.py", line 503, in _call_chain
  File "/Users/svc_p_bi/Desktop/Jenkins/3P/PYTHON/3.7.3/MAC64/Frameworks/Release/Python.framework/Versions/3.7/lib/python3.7/urllib/request.py", line 755, in http_error_302
  File "/Users/svc_p_bi/Desktop/Jenkins/3P/PYTHON/3.7.3/MAC64/Frameworks/Release/Python.framework/Versions/3.7/lib/python3.7/urllib/request.py", line 531, in open
  File "/Users/svc_p_bi/Desktop/Jenkins/3P/PYTHON/3.7.3/MAC64/Frameworks/Release/Python.framework/Versions/3.7/lib/python3.7/urllib/request.py", line 641, in http_response
  File "/Users/svc_p_bi/Desktop/Jenkins/3P/PYTHON/3.7.3/MAC64/Frameworks/Release/Python.framework/Versions/3.7/lib/python3.7/urllib/request.py", line 563, in error
  File "/Users/svc_p_bi/Desktop/Jenkins/3P/PYTHON/3.7.3/MAC64/Frameworks/Release/Python.framework/Versions/3.7/lib/python3.7/urllib/request.py", line 503, in _call_chain
  File "/Users/svc_p_bi/Desktop/Jenkins/3P/PYTHON/3.7.3/MAC64/Frameworks/Release/Python.framework/Versions/3.7/lib/python3.7/urllib/request.py", line 755, in http_error_302
  File "/Users/svc_p_bi/Desktop/Jenkins/3P/PYTHON/3.7.3/MAC64/Frameworks/Release/Python.framework/Versions/3.7/lib/python3.7/urllib/request.py", line 531, in open
  File "/Users/svc_p_bi/Desktop/Jenkins/3P/PYTHON/3.7.3/MAC64/Frameworks/Release/Python.framework/Versions/3.7/lib/python3.7/urllib/request.py", line 641, in http_response
  File "/Users/svc_p_bi/Desktop/Jenkins/3P/PYTHON/3.7.3/MAC64/Frameworks/Release/Python.framework/Versions/3.7/lib/python3.7/urllib/request.py", line 569, in error
  File "/Users/svc_p_bi/Desktop/Jenkins/3P/PYTHON/3.7.3/MAC64/Frameworks/Release/Python.framework/Versions/3.7/lib/python3.7/urllib/request.py", line 503, in _call_chain
  File "/Users/svc_p_bi/Desktop/Jenkins/3P/PYTHON/3.7.3/MAC64/Frameworks/Release/Python.framework/Versions/3.7/lib/python3.7/urllib/request.py", line 649, in http_error_default
urllib.error.HTTPError: HTTP Error 404: Not Found, url:https://dl.appstreaming.autodesk.com/production/97e6dd95735340d6ad6e222a520454db/73e72ada57b7480280f7a6f4a289729f/full.json

I could use some help resolving this issue. Thanks in advance.

dahollingsworth · ‎01-22-2020

I have had the same issue just now as well... here's the bit from my logs that seemed related.

I have attempted to install and received an HTTP404 error. The log file offered quite a bit more--here's the list of exceptions after the HTTP404 error: urllib.error.HTTPError: HTTP Error 404: Not Found, url:https://dl.appstreaming.autodesk.com/production/97e6dd95735340d6ad6e222a520454db/73e72ada57b7480280f...

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File "/Users/svc_p_bi/Desktop/Jenkins/workspace/ion_client-delivery_hotfix_20-01/Core/Neutron/Installer/Streamer/src/adsk/dls/streamer/netlib.py", line 570, in __call__
File "/Users/svc_p_bi/Desktop/Jenkins/workspace/ion_client-delivery_hotfix_20-01/Core/Neutron/Installer/Streamer/src/adsk/dls/streamer/manifests.py", line 267, in _open
File "/Users/svc_p_bi/Desktop/Jenkins/workspace/ion_client-delivery_hotfix_20-01/Core/Neutron/Installer/Streamer/src/adsk/dls/streamer/netlib.py", line 477, in __call__
File "/Users/svc_p_bi/Desktop/Jenkins/workspace/ion_client-delivery_hotfix_20-01/Core/Neutron/Installer/Streamer/src/adsk/dls/streamer/netlib.py", line 146, in __init__
urllib.error.HTTPError: HTTP Error 404: Not Found, url:https://dl.appstreaming.autodesk.com/production/97e6dd95735340d6ad6e222a520454db/73e72ada57b7480280f...

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File "/Users/svc_p_bi/Desktop/Jenkins/workspace/ion_client-delivery_hotfix_20-01/Core/Neutron/Installer/Streamer/src/adsk/dls/streamer/process.py", line 1542, in execute
File "/Users/svc_p_bi/Desktop/Jenkins/workspace/ion_client-delivery_hotfix_20-01/Core/Neutron/Installer/Streamer/src/adsk/dls/streamer/process.py", line 1446, in execute_without_errorhandling
File "/Users/svc_p_bi/Desktop/Jenkins/workspace/ion_client-delivery_hotfix_20-01/Core/Neutron/Installer/Streamer/src/adsk/dls/streamer/process.py", line 1397, in _get_default_app_streamer
File "/Users/svc_p_bi/Desktop/Jenkins/workspace/ion_client-delivery_hotfix_20-01/Core/Neutron/Installer/Streamer/src/adsk/dls/streamer/process.py", line 588, in primary_app_network_manifest
File "/Users/svc_p_bi/Desktop/Jenkins/workspace/ion_client-delivery_hotfix_20-01/Core/Neutron/Installer/Streamer/src/adsk/dls/streamer/process.py", line 853, in _load_appmanifest
File "/Users/svc_p_bi/Desktop/Jenkins/workspace/ion_client-delivery_hotfix_20-01/Core/Neutron/Installer/Streamer/src/adsk/dls/streamer/manifests.py", line 426, in open
File "/Users/svc_p_bi/Desktop/Jenkins/workspace/ion_client-delivery_hotfix_20-01/Core/Neutron/Installer/Streamer/src/adsk/dls/streamer/manifests.py", line 274, in open
File "/Users/svc_p_bi/Desktop/Jenkins/workspace/ion_client-delivery_hotfix_20-01/Core/Neutron/Installer/Streamer/src/adsk/dls/streamer/netlib.py", line 590, in __call__
adsk.dls.streamer.exceptions.HTTPERROR404: HTTP Error 404: Not Found, url:https://dl.appstreaming.autodesk.com/production/97e6dd95735340d6ad6e222a520454db/73e72ada57b7480280f...

Anonymous · ‎01-23-2020

As of 07:07 EST, this problem seems to be resolved. I was able to launch the installer without issue.

James.Youmatz · ‎01-23-2020

Hi @Anonymous ,

Thanks for updating this post. This was an issue we uncovered last night and have since fixed. You should not be noticing this issue anymore - as you note.

James Youmatz
Product Insights Specialist for Fusion 360, Simulation, Generative Design

Anonymous · ‎04-29-2020

Hello,

I am noticing the same issue when installing. Is there anything I can do?

Thanks

Community

Fusion 360 installation on Mac: 404 error

Fusion 360 installation on Mac: 404 error

Fusion 360 installation on Mac: 404 error