Fusion 360 install issues

[Anonymous]

Hi, 

I'm Michael from Spring TX, and began using ACAD V 2.5 in 1986 and using the different versions through now. I am an enthusiast creating parts mechanical, electromechanical and electronic.

Recently I was shown Fusion 360 and am interested in trying it out, so I downloaded it onto a Sony Vaio laptop from 2010 that has the OS Windows 7 with SP1.

I've run into the problem where Fusion 360 tries to start up after the install and reports the following failure message:

"Failed to execute "<my installation directorypathname for> Fusion360.exe"

"Returned error: 0x000000c1" Please uninstall Fusion360 and reinstall; if this does not correct the problem please contact Autodesk for technical assistance."      I tried clicking your Chat button but the webpage showed a message line that said Chat was not in service on December 26, so I looked online for blogs about this error and several folks had posted they had the problem but I didn't see other actions that solved it.   

I did uninstall, and reinstall Fusion360, but the same failure to startup Fusion360 occurs. So I installed a fresh copy of Windows 7 with SP1, however the very same problem still is occuring. I met a Microsoft technical expert yesterday at the Microsoft store and he said that I had taken his advised step installing the fresh copy of Windows 7 with SP1 and all the Windows updates.

Can you advise me what to do to eliminate the "Failed to execute "<my installation directorypathname for> Fusion360.exe"

"Returned error: 0x000000c1"    ?   I look forward to having it startup and trying it out Fusion360.

Thanks for any help you can give,

Michael

 Edited by
Discussion_Admin

[Oceanconcepts]

Hi Michael,

I won’t be much (any) help with Windows install issues, but there are suggestions for finding log files in this thread.

http://forums.autodesk.com/t5/design-validate-document/fusion-360-install-problems/m-p/5436774/highl...

The forum is very active, but giving your post a descriptive title like “Windows 7 install problem” will probably generate a quicker response from those who can help.  Graphics cards are a common source of issues, so specifying what you have installed and the drivers may be helpful. 

Welcome! Hope you get going soon. 

[innovatenate]

Thanks for posting and sorry to hear about the troubles. I've seen a similar error message reported before, but it appears to be different then this issue. 

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/Fus...

If you've installed a fresh copy of Windows 7, I think we can safely assume that there are no lingering start-up icons from an old version around. 🙂 

I do have a couple of suggestions that may help:

• Try right clicking on the start-up icon and selecting the Run As Administrator option
• Try browsing to the isntallation location %LOCALAPPDATA%\Autodesk\webdeply\production\ and searching for Fusion360.exe. Are you able to launch the application by executable directly?
• Do you have any anti-virus software that could be interferring with the launch of the application? Try temporarily disabling it.
• You could test temporarily lowering the User Account Control Settings to the Never Notify level to see if that has any impact.

I hope these suggestions help. Please keep us updated on your progress or if you have any questions!

Thanks,

[Anonymous]

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