File Fails to Upload!

[Anonymous]

Hello. I have been working on a 3D printer design in Fusion for just over four months, and am up to version 22. However, I am no longer able to upload the file to the cloud. Oddly, other files of mine are able to upload quickly, while this one has been spinning and spinning for days. I have put a ton of work into this and really don't want to lose my progress. Please advise. 

[innovatenate]

Can you post a copy of the diagnostic log files? That will give us a bit more insight into the nature of the issue.

Option 1 in the below link would be a good one to try.

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/Fus...

Workaround 1: Overwrite Queued Files in Offline Mode

1. Manually select to work offline on the offending computer.

2. Open the design with the issue from the data panel while in offline mode.

3. Save a new version of the design while in offline mode.

4. Go back online and see if the design will sync.

For information about offline mode, see: 
How to work in offline mode in Fusion 360

I hope that helps.

[Anonymous]

Here are the log files you asked for. The are attached to this reply. 

[innovatenate]

I believe it is an an issue with the Extruder Stepper bracket. It looks like it may have something to do with it being a recovery file at some point. 

20171111T111652 E Call to WIPService::getChildRelations failed with Status: 1. Result Code: 502
20171111T111652 E URL: 
20171111T111652 E Response Data: {"fault":{"faultstring":"Received 405 Response without Allow Header","detail":{"errorcode":"protocol.http.Response405WithoutAllowHeader"}}}
20171111T111652 E Empty toUrl, upload aborted!! linkinfo: { linkName: 0f5fed2a-05a5-48de-92c5-50aa2a009cc5_urn:adsk.wipprod:fs.file:vf.eC1BR9acQ9mCN3bwTYf6Ow?version=2, fromURL: ***/Application Support/Autodesk/Autodesk Fusion 360/***/CrashRecovery/ae4e917d3fdd4887920e89b59a04a5fc.backup, toURL: ***/Application Support/Autodesk/Autodesk Fusion 360/***/W.login/F/_XRef_/_Extruder Stepper Bracket.4df2efd1-3050-4bc1-ad83-daa1369b9819_LV2.f3d, resolvedToPath: ***/Application Support/Autodesk/Autodesk Fusion 360/***/W.login/F/_XRef_/_Extruder Stepper Bracket.4df2efd1-3050-4bc1-ad83-daa1369b9819_LV2.f3d
20171111T111652 E Upload failed. Original File: _3D Printer Build Plan, Queued File: 5d1e496f-b072-4fd2-9aaf-7a2948ca1265.f3d

Can you try the following:

1. Going into offline mode

2. Opening the Extruder Stepper bracket design that is x-referenced in the top level design

3. Save a new version of the design and close Extruder Stepper bracket

4. Open the top level designs

5. Perform a get latest to update the top level designs

6. Save the top level designs

7. Go back online and see if the files will sync?

Another option may be to break the x-reference (right click on the component and select break link), save the design while in offline mode to overwrite the existing upload versions, and then go back online. 

I hope this helps and looking forward to your update.

Thanks,

[Anonymous]

The links between that component and the separate file are already broken. 

[innovatenate]

Can you confirm you've tried saving while in offline mode? 

Another work-around if the x-references have been broken may be to export a local archive and then upload via the data panel.

[Anonymous]

I cleared the cache data, quit fusion and restarted it. From there, I deleted the components that had been imported into the file, and reimported them to reestablish the links. I then followed the first set of steps that you gave me (offline mode, save new version of other file, open main file, make current and re-save), but it didn't work. How should I proceed? 

[innovatenate]

Can you upload a new version of the diagnostic log files? After clearing the local user cache, things may have changed. I may need to escalate to someone in development to review the issue further for other solutions. This would mean a delaying until Monday when there is availability.

I'm not sure how pressing the issue is, but if you use work-around 3, that will remove all of the pending uploading data from the system and should allow the sync process to get back on track with future saves. I want to be clear that pending uploads will not be synced if you use that option, so you may lose that pending version of the design.

If you are online, you can review the previous versions by opening them right from the data panel.

I'm mentioning this in case it may be easier/faster to clear out what is in the current queue and then simply redo the work from the last successful save. Let me know if you have any questions.

Thanks,

[Anonymous]

I would prefer not to have to revert back to the last successful save, because it has been a few weeks since then (I experimented for a little while before posting on the forums to see if I could figure it out myself). 

Here are the new diagnostic files:

[innovatenate]

Thanks for the log files. It is the same error with the same file. I will reach out to development and circle back with you as soon as I have a better idea how to tackle the issue.

[Anonymous]

Okay. Thank you so much. 

[saketsatta]

Hi Noah,

I had a look at the logs and believe I might have a way of getting your files to start uploading again.

I will write up some steps you can try out and send an email to you shortly.

Thanks,

Saket Satta

Principal Engineer

Fusion 360 Development