Failure at reinstalling Fusion

[Anonymous]

I have used Fusion360 for quite a while now. Due to softwareproblems I had to reinstall my laptop. So I downloaded Fusion from the Autodesk site and tried to install it. It failed. Therefore I repeatedly tried to do the same and run inbetween a cleaner programme of Autodesk. I tried different downloads of Fusion, even one I downloaded in februari, that worked in februari.

Whenever I start the installation programme, it starts to install

After it reaches 100% this window disappears and after 2 seconds I get this:

Only ‘support article’ works. OK and X (right, up) do nothing. I have to use ctr alt del to end it. The site ‘support article’ gives no solutions to my problem.

Please can anyone direct me to the solution to reinstall Fusion?

[daniel_lyall]

See if this will help https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/How...

[g-andresen]

hi,

try this:

1. create a new user* (WIN/MAC) and install Fusion 

2. start Fusion with your "old" account

günther

* avoid special characters

[Anonymous]

It seems this helped. Windows started an update after creating a new account. After this update, Fusion worked. Thanks.