CylancePROTECT quarantines a Fusion file, killing drawings

[whguilford]

The anti-virus software Cylance PROTECT is quarantining libacgradient.dylib - a file needed by Fusion.  The net result is that Fusion crashes whenever one tries to create a drawing. 

This adds to the incompatibility between Cylance products and Fusion. It also blocks adexmtsv, as I previously reported. 

I've been unsuccessful in getting Cylance to act on this, since I'm part of an institutional license. They only want to hear from Cylance administrators on campus. It would be GREAT if Autodesk and Cylance could talk to one another to stop this from happening!  Cylance is popular software with college campuses, as is Fusion. Incompatibilities are contrary to their respective missions of serving institutions of higher education. 

[baribak]

Hi,

Here's some info from the Cylance website that hopefully will help:

If you would like to allow a file to run, without the Cylance agent blocking it, you can add the file to the Safelist. Here are the steps to do so:

Note: If the files show up on your Device Detail page you can select them and choose "ALLOW" to allow them to run.

Otherwise:

1.  Go to your Cylance Smart Antivirus Dashboard and log in with your credentials.

2.  From the Cylance Smart Antivirus Dashboard, navigate to Settings located at the upper-left corner of the page:

3.  You will now see two tabs, Device Protection and Global Lists. Select the Global Lists tab.

4.  You should now see a list of files, of which are part of the Quarantined Files list. This is one of two lists that you

      will be able to view under Global Lists. You can switch between the Quarantined Files list and the Safe List via the

      upper-right corner of the page:

5.  From the Quarantined Files list, select the file you wish to move to the Safe List by clicking on the white

     underlined file name under the File Name column.

6.  You will now be looking under the Threat Detail of the file and at the upper-right corner of the page, you will see

     an Add to Safe List button:

7.  You will now be prompted with an Action Confirmation window in which you are required to give a reason for

     adding it to your Safe List.

Regards,

Note: By confirming the addition of a file to your safe list, you leave yourself and your machine vulnerable to the file's intent. Please be careful and certain of your choice.

After entering a reason, you will now be able to Confirm and successfully add the file to your Safe List:

8.  You can now return to your Global Lists and select the Safe List tab to confirm that the file has been moved.

NOTE: Quarantined threats will be removed from the device automatically. More details can be found in this article: FAQ - Do I Need to Delete Quarantined Files?.

[whguilford]

That doesn’t work for enterprise installations. There’s no client-level control over safelists, and my experience has been that administrators have trouble getting these things properly installed in the institutional safe list.

Further, it seems like this should be unnecessary. Wouldn’t it be more profitable for Autodesk to speak with Cylance and avoid these kinds of problems altogether? Why is it that Autodesk files are being blocked And quarantined in the first place?

[baribak]

Hi,

We've reached out to Cylance. 

We'll post what they say.

Regards,