Configuration Bug Causing Missing Info

[ccyokes]

I can't even begin to understand this one, so I'll just put my thoughts here for now so the issue is at least brought to light. Configurations with over 100 versions seem to act weirdly upon opening after "a certain period of time". I don't know how long, but while building it across 3 days it was fine, but now that I come back to it a week later it has missing configurations, configuration options, and the missing options are replaced with a placeholder "ValueDropDown" text that causes Fusion to crash when you try to load that configuration. I don't know what the cause is for this or how long it takes to trigger, but it's very annoying.

https://a360.co/3EdFqcI

 I copied the design to a different folder to keep as-is to include in this report, but apparently copying it restores the missing information so I have no idea what the included designs will look like to you now. This leads me to believe that heavy designs have a loading issue, and those problems get baked in once you make any further changes to the design. The only difference between these screenshots is that the first one is of the broken model right after opening and the second is immediately after copying it and reopening it. In the first model (after creating the copy), I made a temporary fix so I could access the configuration I needed, so the broken one will probably look different now.

https://a360.co/3ZhLNmt

 

[gautham_kattethota]

@ccyokes 

Thanks for bringing this issue to our attention.  We had a few reports come to us from other users in recent days that have similar problems with their table.  We are actively working on it.  It would help if you could recollect and let us know if you did anything on the Configured Design before noticing the problem with the table.  Or you just opened the Configured Design one fine day and the table had this problem?  Could you please provide us your log files.

Regards

Gautham

[ccyokes]

The issue was present upon opening the file. It was fine last time I worked on it.

[gautham_kattethota]

@ccyokes 

Thanks for the log files.  When i open the Configured Design from the first link you provided, the table data looks fine to me.  I dont see any cells with missing data

Gautham

[ccyokes]

Strange. I can open it now and still see the broken table as show in the configuration. 94 variations and "ValueDropDown" where there should be "LX RW LOGO".

I just tried copying the file again now that I have saved over the broken file and it, once again, reverts the missing data and has merged it with my change. So now in the "frame" category I see both "LX RW logo" and "LW RW LOGO" as options, and all 101 configurations are back. So it seems to be something about the file that breaks locally but fixes itself whenever the file is transferred or copied. Unfortunately that makes it much harder to diagnose when it isn't able to be replicated.

[gautham_kattethota]

Your original design still has this issue, so you see it. When you exported the CD, it appears to be massaging the data (or might happen on Import), thats why i dont see the issue.  Similar to what you saw with copying the CD

[gautham_kattethota]

@ccyokes 

There have been some recent user reports of table getting corrupted in a CD.  We know of a few workflows that can lead to that problem and we are fixing them.

In the meanwhile, if you want to try to recover your original design to get the table in a clean state, you could try the steps mentioned in this article.  Let me know how it goes.

Gautham

[gautham_kattethota]

Also, to help us diagnose the problem, on this statement you made "The issue was present upon opening the file. It was fine last time I worked on it.", so you saw the problem today after working on it, saving and closing it on one of the previous days.  Do you remember approximately when that was?

[ccyokes]

The article linked does not apply to me as I was able to make a copy of the design and that works to restore the table as well. Drawings do not come with because for some reason that functionality hasn't been added yet for configured designs, but for this specific design I don't really need the drawings to come with so that's alright. I did try to open version 27 though (dated at 4/18/25) and that one shows the same error. Missing configurations and "ValueDropDown".

When I last edited this design on 5/8/25 the table was working fine. Sometime after that and before today would be when it broke, so upon opening today I see the error across many previous versions of the model. I went back further to version 7 (4/16/25, partway through the initial design) and that looks fine. Forward to version 20 (4/17/25) and the error is back. Back one version to 19 (same date) and the error is gone. I forgot about this, but on version 20 I see a save note saying "Repair configuration" and now I remember that this happened once before while I was making the initial model, but the configurations were lighter then so it was easier to just fix it and move on. So today's error broke all saves between current and the last time it happened it seems. 

Not sure if that helps or just adds more confusion to the problem. Reverting back to version 19 isn't really an option though, so I would either fix it manually again or just use the copied design going forward.

[Steven_Gao]

Hi, I tried to download and open your shared two files but it seems no issues in them now. Especially for the "Broken" file, I also saw the normal configurations table(101 rows) and seems no issue in it now. Please refer to the attached picture. Can you help to double check it?

Thanks,

Steven 

[ccyokes]

Further details can be gotten from the other replies in this discussion, but it seems to be an issue with the local file. Copying it to another location or transferring it to anyone else fixes it (possibly temporarily)