Cant Create A New Project

[Anonymous]

My "New Project" Button is Greyed out and doesn't work when I click it. Not only that my Upload button is also greyed out and I am unable to upload files or create projects through the Desktop App. I must rely on going to the website to upload files and create projects. I know that the buttons are supposed to be blue. Is there any way to fix this? Thanks

[lance.carocci]

Hi @Anonymous,

Sorry you're experiencing this. I have some initial thoughts/questions related to this scenario:

• Is your account expired?
• Are you in a hub owned by a Personal license holder, or are you a Personal user in another user's hub?
• Is the Fusion application offline or blocked by a firewall?