Cannot install initial attempt on Windows

Cannot install initial attempt on Windows

bfullwoodVRHNC
Observer Observer
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Message 1 of 5

Cannot install initial attempt on Windows

bfullwoodVRHNC
Observer
Observer

I have downloaded the initial installer, but I cannot get the installer to run, I am running into some sort of SSL issue.  The logs should be attached below, I had trouble getting them to upload also. 

Error Message:

SSL: DECRYPTION_FAILED_OR_BAD_RECORD_MAC

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225 Views
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Message 2 of 5

jhackney1972
Consultant
Consultant
Accepted solution

What is your operating system?

 

Probably caused my an unstable internet connection.  Take a look at this article.

John Hackney, Retired
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Did your question get successfully answered? Then click on the ACCEPT SOLUTION button.

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Message 3 of 5

bfullwoodVRHNC
Observer
Observer

Sorry I meant to include that.  Its a brand new Windows 1o Pro computer.  I have attempted to disable the Windows Defender Firewall and installed all security updates.  

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Message 4 of 5

bfullwoodVRHNC
Observer
Observer

I did not create a Micosoft account, its just a local account, so I am trying to research if that is a "limited" account and could contribute to this. 

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Message 5 of 5

bfullwoodVRHNC
Observer
Observer

For future travelers, or anyone that may search this problem here:
It appears I was able to bypass the above error message by hardwiring my network/LAN cable instead of using the Wi-fi.  Not sure why that made a difference, but it appears to be working now. 

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