Hi, i have started using F360 since sep2017 in my work computer and into designs i have applied Skylight environment perfectly and worked without any problem until dec2018. After an upgrade of version of F360 the Skylight stopped working and when i open any of those designs where i have applied the Skylight environment it shows this message:
Warning: The render environment applied to this design (Skylight) is currently being downloaded. The correct environment will appear once the download is complete.
The environment never downloads so i resigned to use another environment and tweak it to get similar results with no success at all.
So to make a test without any relationship to my office computer i have just made a fresh install of F360 in my home computer (mac pro) with another internet, different Autodesk account and a new design. When i click Skylight download button indicator starts to spin endlessly like picture below and nothing happened again, so i switched account and try to open any of the old designs with Skylight applied and show the same message of above. I think the major update from dec2018 it is the cause of this issue and have passed 6 months and no solution to it!
