Cannot access some of my previous designed parts

[mc_radis]

Hello,

Since yesterday I cannot access some of my previous designed parts... I get the message below:

I uninstalled and installed back Fusion 360, but I still get the same error message...

Through the Fusion 360 mobile app, I have access to the parts, but not on my laptop.

Do you have any idea about what I can do?

Thank you for your help!

Lucas 

[innovatenate]

It looks like you may need to restart Fusion to install an update (there's a "1" notification up in the toolbar in your screenshot). You may want to double check the Task Manager to make sure that all Fusion360.exe processes have been ended.

If that doesn't help, try restarting the computer. 

See the below link for reference.

http://knowledge.autodesk.com/article/Error-failed-to-open-zip-package-it-is-probably-locked-by-anot...

I hope that helps! Let me know if you have any questions.

Thanks,

[mc_radis]

Thank you for your answer!

Unfortunately, I just checked, my version is up to date and restart the computer does not help.

I do not know much about how it works but it seems to me as if there is some broken link between my laptop and the server... The part still exist since it is available from my mobile app but Fusion 360 on my laptop cannot access it.

[innovatenate · Accepted solution]

Can you upload a copy of your diagnostic log files? Those may contain more information about the nature of the error.

You might also be able to go the dashboard and export an archive file that you could then re-upload. 

I hope that helps. Let me know if you have any quesitons.

[mc_radis]

Here attached are the log files.

Using the archive file from my dashboard worked!! 

Thank you very much for your help!

Lucas

[innovatenate]

I'm glad using the archive file worked, thanks for the update.

From what I can tell, it looks like Fusion is trying to open the design from a crash recovery direct and failing. I suspect because there is an issue with the recovery file. 

20170625T154732 I Begin:	Opening the document: CNC_Assembly v23 at path: ***/Local/Autodesk/Autodesk Fusion 360/***/W.login/F/_CNC_Assembly.918c6632-d51d-4b5b-b31f-d4335e0685be.f3d
20170625T154734 I User chose to open the document from the crash recovery folder		ThreadID: 13292, Function: OpenDocumentUtil::openFileFromCrashRecovery, Line: 337
20170625T154734 I Analytic--Top Level Open:***/Roaming/Autodesk/Autodesk Fusion 360/***/CrashRecovery/5068afd5176d4996b886c8e54af31254.backup
20170625T154734 E false

Function: Ns::DocumentImpl::makeByOpen
File: S:\src\Core\Neutron\Server\DataModel\Document\Impl\implDocument.cpp
Line: 410
Thread Info: [Name: Main], [Id: 13292]

Bug Alerts are usually indicative of subtle problems with the program or with data. Please log a defect if you can reproduce this work flow. Please mention BugAlert in the defect's description.

[Abort] - Show call stack information. [Retry] - Launches CER Dialog. [Ignore] - Continues program.

[Ctrl+Ignore] - Always ignores this alert in this session.
[Ctrl+Shift+Ignore] - Ignores all alerts in this session
20170625T154734 I The file ***/Roaming/Autodesk/Autodesk Fusion 360/***/CrashRecovery/5068afd5176d4996b886c8e54af31254.backup could not be opened. It is probably locked by another program.		ThreadID: 13292, Function: Ns::DocumentImpl::makeByOpen, Line: 415
20170625T154734 E false

Function: Ns::DocumentImpl::makeByOpen
File: S:\src\Core\Neutron\Server\DataModel\Document\Impl\implDocument.cpp
Line: 375
Thread Info: [Name: Main], [Id: 13292]
... usually indicative of subtle problems with the program or with data. Please log a defect if you can reproduce this work flow...

20170625T154734 I The path ***/Local/Autodesk/Autodesk Fusion 360/***/W.login/F/_CNC_Assembly.918c6632-d51d-4b5b-b31f-d4335e0685be.f3d is not a valid zip package.		ThreadID: 13292, Function: Ns::DocumentImpl::makeByOpen, Line: 379
20170625T154734 W MessageBox Warning: Failed to open zip package ***/Roaming/Autodesk/Autodesk Fusion 360/***/CrashRecovery/5068afd5176d4996b886c8e54af31254.backup.

At this time, I'm not sure how to reproduce the issue from scratch, but if you have any suggestions or ideas, please let me know. 

Either way, I'm happy you're able to move forward with the archive file. 

Thanks again!