Can't open a file because of its version even though I'm up to date

[muttakiunlu]

Hello,

I am trying to open a file that my client shares with me but Fusion can't open it telling me it was created with a newer version. However update check tells me I'm already up to date. It doesn't make sense, please tell me if there is a way to fix this.

Ekran görüntüsü 2024-06-29 025805.pngEkran görüntüsü 2024-06-29 025922.png

[a.laasW8M6T · Accepted solution]

Your Client has saved the file in the Insider version of Fusion

You can get them to Save a Version  in Production and send it to you.

Alternatively you can Join the Insider Program, there is an application process

https://www.autodesk.com/campaigns/fusion-360/insider-program

[muttakiunlu]

Do you mean there is a way to save a file in a previous version in Fusion Insider?

[a.laasW8M6T]

No there isn't

but if they open Production and then open a previously saved version(that was created in Production) they can then export and send to you.

alaasW8M6T_0-1719696277226.png

If the file was only created in Insider then the only way for you to access it is to Join the insider program