can not delete project or open project folder error "You don't have required permissions to perform this operation."

[tanat_boonpar]

I create a project in fusion 360 and get error "Operation failed" or "Failed operation" someting like that. After that, I create another project and got 2 projects, one can delete and other cannot delete or open project folder and get error "You don't have required permissions to perform this operation." What can i do.

  

[sutherland-]

Hi @tanat_boonpar 

Are you using the same account when logging into the web as well as F360?

[tanat_boonpar]

Hi @sutherland- 

Yes, I'm using the same account with both website and Fusion 360.

[sutherland-]

Okay, are you the owner of the comiceLaboratory team?

Note, not the project, but the team owner.

[tanat_boonpar]

Yes, I am an owner of comiceLaboratory team, And there is only me in the team.

[sutherland-]

Have you tried to log in from another browser or device?

If yes, I would suggest you to contact support directly, they will be able to assist you if there any issues with the account itself.

[tanat_boonpar]

Yes, I try to login website and Fusion 360 in another laptop, The result are the same.

And I use Fusion 360 Education plan that Autodesk doesn’t provide technical support with their free software.

[sutherland-]

I do believe that you can contact support no matter what kind of plan you have vie web browser, since I have had a Education license prior as well and they helped me. Just try to contact support directly here.

[tanat_boonpar]

How do you contact support?

I try to contact support but there is no contact option.

 

[sutherland-]

Hmm, that is weird, maybe they changed something.

@jeff_strater could you please provide some assistance here?

[kodymatthews]

Has there been any movent on this? I am having the same problem but trying to archive and active project that is not showing in fusion. i get the same permission error every time i try to do something with it.