BOM not updating and properties locked

[info7JY2S]

In a design I created 2 weeks ago, I added a component today. When I try to edit the description of this part it is greyed out and locked. Also the component doesn't show in the BOM function under the management tab. 

I am the only user with full Admin rights. also collaborations appears to be working (as checked in the online hub)

In the online BOM the component doesn't show up either. 

[pavithra.anjanappaZDLCY]

Hi, Could you please share the screenshots/recordings which shows editing is locked?   

[navya_gelli]

Hi @info7JY2S ,

I wanted to check in and see if you saw @pavithra.anjanappaZDLCY follow up questions and if assistance is still needed or if you found a solution to your question already? Please share any available information so the community can assist you further.

All the best,

Navya | Community Manager

[tomJSPUS]

I'm having same issue.  I understand that if I need to change the description of a 'external component' used in a model, I should open the model of that specific component.  Make changes to description there.  Once tho component is saved, I should be able to sync or update the model using that component and it should then reflect the change.  

However, I can't make the description change in either of the 2 models.  They are both locked.

How do we made these fields editable again?

Thanks, Tom Davern

[info7JY2S]

Here are 2 screenshots of the problem. The new part is not showing in the BOM

[pavithra.anjanappaZDLCY]

Thank you Navya, Tom, 

Will be bringing this issue to the respective team's attention for further investigation, meanwhile could you please the hubid?

Thank you,

Pavithra Anjanappa

[tomJSPUS]

I'm sorry but I don't understand the last part of your statement or request.

"meanwhile could you please the hubid?"

Can you please clarify?

Thanks, Tom

[xianhua.chen]

Hi @tomJSPUS and @info7JY2S ,
Thank you reporting this issue, please open the design which you encountered into this issue, then go to File -> View -> View Text Commands, input 'data.p' and enter, then share with us all the respond texts. Thank you.

[tomJSPUS]

This file was created recently (2 weeks ago).  It was correct with component descriptions which I use in the parts list of a drawing.  Now, the parts list is void of description on the drawing.  The components within the model driving the drawing are also void of description info, plus the field is locked.  They are all 'internal components' used only within that model.  

Also, the properties dialogue box looks different.

Data.p output below

data.property

------ Hub Info ------

Hub Id: generalpallets

Space Collection: co.klwDSwALRHO8yN69nKSlzQ

Tenant Id: 14636925

Hub Root Folder: urn:adsk.wipprod:fs.folder:co.c4kaq-PbSY2_dLX_gYwhMw

Hub Url: https://generalpallets.autodesk360.com

FCE Id: urn:adsk.fusion:scope:8af3daca-6a04-4c63-808a-b52e01abedab

Forge Id: a.YnVzaW5lc3M6Z2VuZXJhbHBhbGxldHM

Owner Id: N2RNJED2PKE7

Entitlement Type: SUBSCRIPTION

Hub data version: 2.0.0

Opt in Status: enabled

Is client compatible: true

------ Current Doc Info ------

Doc Display Name: KM LBV-1 26 x 26 x 5 3/4

Lineage Urn: urn:adsk.wipprod:dm.lineage:6ITdQt0MSJy_SH_vohy30Q

Version Urn: urn:adsk.wipprod:fs.file:vf.6ITdQt0MSJy_SH_vohy30Q?version=1

Parent Folder Urn: urn:adsk.wipprod:fs.folder:co.mT3o7kM0SDaGPGwOV-3gxQ

------ PIM properties ------

Version Snapshot: AxbpK5SMovw2ppThjsBq1N

Root Product: HH4UIIH7Yp0ui2DUMDjme3_aga

------ Custom properties ------

DesignModelRevisionID: 74437b0f-0f97-4437-9216-b2c340ca6cb0

EIPContext: {}

pimDMAction:

thumbnailStatus: REGISTERED

LibraryMemberItemInfo:

------ No custom flags!

End of data.p

[xianhua.chen]

Thank you Tom, we are looking into the data you reported, will update you once we have further findings.

[xianhua.chen]

Hi Stefan,
We are looking into the issue you reported as well, could you help share the loca logs with us by command Help ->Support and Diagnostics -> Diagnostics Log Files. It might take a while to collect the log file.

[xianhua.chen]

Hi Tom,
Looks like the 'data.p' response you shared is different from the screen shot you provided above. It says "Doc Display Name: KM LBV-1 26 x 26 x 5 3/4", while in you screenshot, it is "MRO C-7 XXX".  Could you open "MRO C-7 XXX" and share the 'data.p' response again? 
Or open this file, then dump the local log file to us by command Help ->Support and Diagnostics -> Diagnostics Log Files

[tedavern2]

My apologies.  I have issues with every drawing I open or create, to varying degrees.  In this example, most components have editable description fields.  the multiple occurrences of the "1x6x84" are not editable.  It is an external link and if I open that external model, the description is not editable there, either.  Below is the data.p info from this MRO C-7 XXX model.

data.property

------ Hub Info ------

Hub Id: generalpallets

Space Collection: co.klwDSwALRHO8yN69nKSlzQ

Tenant Id: 14636925

Hub Root Folder: urn:adsk.wipprod:fs.folder:co.c4kaq-PbSY2_dLX_gYwhMw

Hub Url: https://generalpallets.autodesk360.com

FCE Id: urn:adsk.fusion:scope:8af3daca-6a04-4c63-808a-b52e01abedab

Forge Id: a.YnVzaW5lc3M6Z2VuZXJhbHBhbGxldHM

Owner Id: N2RNJED2PKE7

Entitlement Type: SUBSCRIPTION

Hub data version: 2.0.0

Opt in Status: enabled

Is client compatible: true

------ Current Doc Info ------

Doc Display Name: MRO C-7 50x84x9

Lineage Urn: urn:adsk.wipprod:dm.lineage:-vBbVd0kScewJdLO1nvUEg

Version Urn: urn:adsk.wipprod:fs.file:vf.-vBbVd0kScewJdLO1nvUEg?version=5

Parent Folder Urn: urn:adsk.wipprod:fs.folder:co.KVNrInqHTYiBqvrqk_EU2g

------ PIM properties ------

Version Snapshot: fmyPGULwYKvNMiq3bWUFb0

Root Product: 509cnR5wQ50lO0R7XWW0lf_aga

------ Custom properties ------

DesignModelRevisionID: 6f236e6b-9db1-4947-aed7-a17e324f7e4f

thumbnailStatus: REGISTERED

EIPContext: {}

------ No custom flags!

[xianhua.chen]

Hi Tom,
The backend data looks good, to know what's going wrong exactly, we would like to access your design. Would you mind invite one of our engeerning team member into your project to take a further look? I will send you a private message to provide the emails address. 

[tomJSPUS]

I would welcome sharing my files.  Where should I find the private message for the invite information?

Also, is there a way to have communication with someone more near my time zone?  I am in Central Standard time of the US.  Currently, I get 1 exchange per day because of the time difference.  

thanks, Tom

[xianhua.chen]

Hi Tom,
It is in upper right Mail icon. And our engineer is in US timezone.

Mail-Icon.png

[tomJSPUS]

Have not yet received an email to share with.  Should I have?

[xianhua.chen]

Hi Tom,
Looks like you replied the thread with two diifferent count, I sent email to another one. Let me send it again.