All my projects are gone

[Anonymous]

I recently changed the main email adress of my Fusion 360 account for personal use. Now when I log into Fusion 360 with the new email adress there are no projects in the dashboard. None. When I try to log in with the old email adress it says that there's no such account. I really need to access my files. Can anyone assist?

[dsouzasujay]

Hi @Anonymous ,

Can you confirm, Are you able to see your projects in A360?

[Anonymous]

Hello Sujay,

they are not there in A360 either.

[jeff_strater]

one thing to try:  go to the dropdown under your name in the data panel.  You may have a "team hub" and a "private hub" both under your name.  If you do, try activating the non-active one.

[Anonymous]

Hi Jeff,

I'm not a member of any teams so there's only my single user storage listed. So thanks for the tip but no solution yet.

[dsouzasujay]

Hi @Anonymous ,

---

When I try to log in with the old email address it says that there's no such account.

---

Did you try logging in A360 using Old Email address? 

Can you please pass the email address of old email id?

[Anonymous]

Hi Sujay,

Logging into A360 with my previous email adress gives the same result (' emailadress or username unknown' ).
My previous emailadress was: avdlingen@curf.nl 

Kind regards, André

[Anonymous]

Hi @dsouzasujay 

do you have an idea what the next steps should be to solve my problem?

[dsouzasujay]

Hi @Anonymous ,

Apologise, i lost this thread.

Can you provide me the current email ID?

and also goto

%localappdata%/autodesk fusion 360

Takes a screenshot of that directory and attach here to the reply

[Anonymous]

Hi Sujay,

the current email ID is avdlingen_at_gmail_dot_com
Here's a screendump of the local app folder:

I do my private Fusion modelling on a company laptop which has received a security update recently. I had to reinstall Fusion 360 and that was when I realised stuff was gone. There is a new user profile for windows and this is the app data for the new user. Since all data is in the cloud I did not think this could have been an issue.

[dsouzasujay · Accepted solution]

Hi @Anonymous ,

Do you own "avdlingen@gmail.nl" this e-mail?
If you own it, Can you please log in and check?

[Anonymous]

Hi Sujay,

I tried logging in with the emailadress you mentioned (which is non-existent) and managed to change the emailadress to something I can reach and verify. Was a stupid mistake of mine to change the emailadress to gmail.nl which does not exist and should have been gmail.com.

Problem solved. Thank you very much! 

[dsouzasujay]

@Anonymous Good to know now you can access your projects.
Thank you @James.Youmatz for the help.