A specific design always fails to sync to the cloud

[ivoherzig]

[Post title modified by CGBenner 6/4/24]

I have one design that always fails to sync to the cloud. I can work locally, make changes etc. but when I save the design it never syncs to cloud, it just sits there with the busy status indicator (I waited for hours). Sometimes I get that 'Upload delayed' notification.

I tried: restarting fusion & computer, switching to offline mode, making changes and switching back to online and everything mentioned in this article:

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/File-stuck-in-uplo...

Nothing seems to help.

I tried Save as.. to a new file and which then also fails to sync. BUT if I create a new (with a simple box) design and try to save it, it works without problems ('test_box v2' in the screenshot). It seems there is an issue with my specific design?

Diagnostics logs are attached.

[CGBenner]

@ivoherzig 

Hi, are you still having trouble with this issue?

@RajkumarIlanchelian can you help?

[RajkumarIlanchelian]

@ivoherzig Will you be able to share this design? 

[CGBenner]

@ivoherzig Hello, do you still need help with this question?

[ivoherzig]

Hello!

Sorry for the late reply. Yes this is stillt an issue. I just opened the design and it still fails to sync.
It's this design: https://a360.co/4aZ7B9H
As it fails to sync, this shows an old Version. I don't know how I can share the current Version, as I'm not able to export it as this would require 'cloud translation' (which fails because it can't sync 😉 ).

[RajkumarIlanchelian]

@ivoherzig Would you be able to invite me into your project? raj.kumar.ilanchelian@autodesk.com 

1. What is the last version that has synced successfully for you? 
2. If you go into offline mode and then come back online does that help? 

[RajkumarIlanchelian]

@ivoherzig The design that you shared, can you make it downloadable? 

[ivoherzig]

Last Version that synced, well the one that is available on the sharing link: v42 from April 1st. 2:11 PM

Going offline and online again does not help, also restarting fusion, updating fusion (just happened) and all other solutions mentioned here: https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/File-stuck-in-uplo... did not work.

- invited you to the project

- Make downloadable: In Fusion, it tells me I need to upgrade my subscription to make it downloadable (when creating the sharing link). So I guess I can't do that sorry.

[RajkumarIlanchelian]

@ivoherzig Got the access. Can I go ahead and make a small change (nothing to the model I will just dirty the model to save). This will help to see if this gets stuck and why it is doing so. Can I go ahead and do that? 

[RajkumarIlanchelian]

@ivoherzig Just realized that the entitlement is basic access. So I wont be able to edit your design. We will have to do this another way. 

In the article that you attached I assume you tried the "Manually clear the Upload Queue". Can you confirm that you closed Fusion, backed up/deleted the Q folder , restart Fusion, made a change and the file is stuck again? 

[ivoherzig]

Yes, that is correct, i tried that (many times over the last months since April 1st) and it is still stuck in upload.
Btw. I more or less re-created the design from the ground up, and this new Design works fine so far.
So, for me, this issue could be closed. (Although it's still a bit unnerving that something relatively simple just stops syncing.)

[RajkumarIlanchelian]

@ivoherzig Sorry we could not get to the bottom of this but glad you are able to recreate the file and move forward.