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hey guys ive been using this setup sheet template for months now, why has it just suddenly stopped saving the screenshot of the model? stopped working about 3-5 days ago, i only had 1-2 programs that day to worry about so i didnt give it much thought at the time.
now its a larger concern for me as ive spent alot of time getting this setup sheet just the way i want it. i would assume an update is to blame, but if thats the case does that mean im out of luck here, or does it mean theres a bug with the update?
hey guys ive been using this setup sheet template for months now, why has it just suddenly stopped saving the screenshot of the model? stopped working about 3-5 days ago, i only had 1-2 programs that day to worry about so i didnt give it much thought at the time.
now its a larger concern for me as ive spent alot of time getting this setup sheet just the way i want it. i would assume an update is to blame, but if thats the case does that mean im out of luck here, or does it mean theres a bug with the update?
Any chance you can share your project and setupsheet so we can try?
Michael Grenier
Senior Solution Engineer
Any chance you can share your project and setupsheet so we can try?
Michael Grenier
Senior Solution Engineer
Ok, so I spoke to a couple guys here since I had a hard time generating the sheet myself. Looks like corrupted templates are installed with the software. Once those were replaced, I was able to generate the sheet without any problem. The images were there and it was opening just fine. That makes me wonder if there could be a problem with your template and post. Can you share your excel template and cps file please?
Thanks
If you don't want to share it publicly, you can send me a private message and I'll take a look.
Michael Grenier
Senior Solution Engineer
Ok, so I spoke to a couple guys here since I had a hard time generating the sheet myself. Looks like corrupted templates are installed with the software. Once those were replaced, I was able to generate the sheet without any problem. The images were there and it was opening just fine. That makes me wonder if there could be a problem with your template and post. Can you share your excel template and cps file please?
Thanks
If you don't want to share it publicly, you can send me a private message and I'll take a look.
Michael Grenier
Senior Solution Engineer
I just tested with your project, same setup with your post and templates and using the latest Fusion release I don't have any issues with the images. They are saved and they show up correctly in the excel file. This seems to be a problem where Fusion can't write the picture file. When you export the setup sheet, can you see the image being saved in the same folder as the xlsx file? Have you tried saving the setup sheet in another folder?
Michael Grenier
Senior Solution Engineer
I just tested with your project, same setup with your post and templates and using the latest Fusion release I don't have any issues with the images. They are saved and they show up correctly in the excel file. This seems to be a problem where Fusion can't write the picture file. When you export the setup sheet, can you see the image being saved in the same folder as the xlsx file? Have you tried saving the setup sheet in another folder?
Michael Grenier
Senior Solution Engineer
Whatever the folder you try to save the setupsheet the image is missing? I guess you've tried few different locations right?
Michael Grenier
Senior Solution Engineer
Michael Grenier
Senior Solution Engineer
Whatever the folder you try to save the setupsheet the image is missing? I guess you've tried few different locations right?
Michael Grenier
Senior Solution Engineer
Michael Grenier
Senior Solution Engineer
That's a tricky one, since we can't reproduce it internally, it's hard to debug and figure out why in this particular case it's not saving the images anymore. We tried your files on few pc's here and the images were saved just fine on both. Two things that comes to my mind, could you try to close and launch Fusion by right clicking on the icon and run as administrator and try again? If that still doesn't work, maybe try to uninstall and re-install and see if that helps.
Michael Grenier
Senior Solution Engineer
That's a tricky one, since we can't reproduce it internally, it's hard to debug and figure out why in this particular case it's not saving the images anymore. We tried your files on few pc's here and the images were saved just fine on both. Two things that comes to my mind, could you try to close and launch Fusion by right clicking on the icon and run as administrator and try again? If that still doesn't work, maybe try to uninstall and re-install and see if that helps.
Michael Grenier
Senior Solution Engineer
Ok, to answer the uninstall question, what you saved locally should not be removed but it's always good to backup your stuff so I would do it personally. As far as the error you see, this is the one I was getting earlier and it's because the template shipped is corrupted. If you replace it with your template you should be good. Here is the real template that should be shipped if you want to give it a try.
Michael Grenier
Senior Solution Engineer
Ok, to answer the uninstall question, what you saved locally should not be removed but it's always good to backup your stuff so I would do it personally. As far as the error you see, this is the one I was getting earlier and it's because the template shipped is corrupted. If you replace it with your template you should be good. Here is the real template that should be shipped if you want to give it a try.
Michael Grenier
Senior Solution Engineer
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