My Tool libraries are not showing up after reinstalling.

My Tool libraries are not showing up after reinstalling.

PatrickPowers-Renk-America
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Message 1 of 5

My Tool libraries are not showing up after reinstalling.

PatrickPowers-Renk-America
Advocate
Advocate

Second time in the last month that I have had to reinstall fusion thanks to our glorious IT department.  Last time I was able to restore all the libraries from the trash folders in Microsoft edge browser and the libraries populated again in the Fusion interface.  This time I can see that the libraries are still in both my personal and general assets folders in Microsoft Edge, but they are not showing up in Fusion. The "Hub libraries" tab shows a red exclamation saying "Server Error- No Cache Data". 

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312 Views
4 Replies
Replies (4)
Message 2 of 5

fabdesignLXVGK
Enthusiast
Enthusiast

I'm having the same issue since yesterday's update. I can't create a hub library, and even if I could, all my tools have disappeared. The Assets folder on the web interface is empty. Are all my tools just ... gone?

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Message 3 of 5

PatrickPowers-Renk-America
Advocate
Advocate
Accepted solution

I've just noticed that after downloading my tool libraries to import them into the "Local" folder that the HUB libraries became accessible again and after a long refresh it repopulated the complete libraries to the original state.  I don't know if it's anything that was done by Autodesk staff but its fixed now.  

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Message 4 of 5

fabdesignLXVGK
Enthusiast
Enthusiast

The hub library has become available for me but mostly of my tools are still gone. 4 of them have reappeared, but the rest have not, strangely enough.

 

Fortunately most of those tools were used infrequently so I will be able remake them as I go, but it still means repeating work I've already done.

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Message 5 of 5

fabdesignLXVGK
Enthusiast
Enthusiast

Came back on Monday and the cloud libraries I had before have been automagically remade as hub libraries and all my tools are back. Very strange, but I'm glad it's fixed.

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