In the PLM we have the option to send standardized mails if a user needs to be informed when they have the permission to do something. At the moment there is an existing bug, that multiple mails will be send out for the same action, if the prior workflow state has been skipped by the script, even though the mail checkbox is not checked in the previous workflow action.
Example Workflow is the following:
In this workflow the state Start will be skipped as the condition has been fullfilled, but no mail should be send to anyone who has the permission to do it.
As we reach the One state an email should be send to the user that has the permission to perform the action Do something (User A).
In this case User A will still receive two mails, as the script skipped one state before reaching state One. (If two states would be skipped the user will receive 3 mails)
The current workaround is to not use the standard mails and send custom mails with the script as soon the workflow reaches the given state.
This is frustrating for us and our customers as they cannot use the standard feature that is easy to configure, especially when this example scenario is used in the workspaces from the appstore.
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