Admin Support Settings

[richard.valdez]

It would be Super Duper if there was the capability to add multiple email addresses to the support email in the General Settings section. we have multiple site locations that use PLM 360, each site has an admin. we only have one email address listed for support so all sites submit issues only one admin and often its the wrong admin. this multiple email address option would also help if one of the admins was on vacation. 

[gasevsm]

This request certainly is a nicety. Nevertheless, is it possible to create an email Distribution List adding all admins to it, and placing that single DL email in admin's support setting. This would get you to same resolution and allow you to manage the DL members separately from reconfiguring the site. Moreover, you have single point contact to reach out to all admins if conversation thread develops outside the site. Just a thought. Hope it helps,
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Martin Gasevski | Product Manager | Autodesk PLM 360

[richard.valdez]

I didn't even think about a Distribution list but that makes alot of sense. thanks for your feed back! im sure it way easier then a reconfig of the system!

[benderk]

Thank you for submitting your idea. Have you tried the Modern Interface lately? We request that you review your idea in the context of the Modern interface. If your idea is not addressed, we invite you to create a new Idea in the context of Modern so that it can be addressed accordingly. Sincerely, Keri Bender | Global GTM Business Strategy Manager, Product Lifecycle Management