Workflow action emails not being received

[david.therien]

Anyone else experiencing issues here?  Seemed to start for us mid last week in that, intermittently, approvers are not getting notified of their workflow action.  Action Notification emails seem to be okay.

Any back-end changes to FLC (classic) last week that might affect these automated workflow emails?

Thanks!

[Anonymous]

Check your companies email spam system. We had an issue where the default Autodesk email address was flagged as spam by our automatic system. We've since opted for custom emails using script and setting the 'from' email address to a company email address.

[giliar.defriesperez]

Hi @david.therien ,

Have you observed this issue again since last Tue?

Thanks,

Giliar

[PLM-Sylvain.Bailly]

Hi,

Some of our PLM users have the same issue (including myself).

Sometimes (very rarely for my me), I do not receive the automatic notification when the approval process is launched but I receive the reminders X days after every X days (as it is configured in the workflow).

For information, we are still using the Classic User Interface.

The emails are not in the spams of Outlook and here is a picture of my setting (manage electronic notifications):

[mraburn]

We've also been having this issue. It will work one day and then be sporadic the next. I can check and I don't even see the emails going into the user's mailboxes.