How to submit a bug report to support team?

[Anonymous]

Hi,

I want to know what is the process to report bugs to support team?

Thanks

Parul

[michelle.stone · Accepted solution]

There's a post pinned at the top called Technical Support for PLM 360 (link here for easy navigation!).

You'll have to request that someone at your company add you to the account to be able to log cases if they haven't already - Adding or Removing Users in User Management.

Hope that helps!

Michelle

[Anonymous]

Thanks Michelle !

I will try this out.

pnigam

[Anonymous]

Hi Michelle,

I tried the option yous suggested but it did not work.

Please see the attached screen shots.

Thanks

Pnigam

[michelle.stone · Accepted solution]

Sorry to hear that didn't work!  I see in your screen shot it's pulling your company information.  I'm escalating this to someone on our Front Desk team to review your account and work with you one on one to make sure you're set up correctly and can log cases.

Thanks,

Michelle

[Anonymous]

Thanks Michelle !